Senior Account Manager

Medica•Madison, WI

35d•Hybrid

About The Position

Aligned with Account Executive function to support renewal process and to act as primary point of contact for handling customer concerns, account issues and escalated support inquiries for defined group of existing Commercial accounts. Responsible for overall satisfaction and proactive retention of customers through knowledge of their core business and products and for ensuring solutions meet customer needs. Performs other duties as assigned.

Requirements

Bachelor’s degree or equivalent experience
5+ years in a senior-level consultative or relationship management role
Exceptional relationship management and decision-making skills
Strong interpersonal skills including listening, mentoring, and motivating
Proven problem-solving and conflict resolution capabilities
Ability to inspire confidence and deliver financial results
Team leadership and development capabilities
Strong internal operational knowledge and execution
Eligibility to work in the US: Medica does not offer work visa sponsorship for this role. All candidates must be legally authorized to work in the United States at the time of application. Employment is contingent on verification of identity and eligibility to work in the United States.

Nice To Haves

Experience in the healthcare or insurance industry
Health insurance product knowledge
Proven ability to manage client relationships and resolve complex issues
State of WI Life and Health Insurance License, or obtain quickly after being hired
Cross-functional collaboration experience

Responsibilities

Serve as the primary point of contact for a defined book of business, managing escalated service issues and ensuring client satisfaction.
Partner with SRMs and AEs to support renewals and new business processes, including financial analysis and reporting.
Educate and consult clients on Medica’s programs, products, and administrative processes.
Build and maintain strong relationships with brokers, clients, and internal teams.
Lead and prioritize the work of internal teams to ensure timely and effective service delivery.
Ensure compliance with contracts and regulatory requirements while aligning solutions with client needs.