Senior Account Manager, Travel - Client Services

$95,000 - $95,000/Yr

Influencer - New York, NY

Full-time - Mid Level

New York, NY

101-250 employees

Administrative and Support Services

About the position

The Senior Account Manager in the Client Services team at Influencer is responsible for overseeing and executing brand campaigns post-sale, ensuring best-in-class client service. This role involves managing client relationships, leading key meetings, and supporting new business opportunities while achieving monthly KPI targets. The position requires a strong background in influencer marketing and account management, with a focus on delivering impactful campaign outcomes.

Responsibilities

• Oversee campaign execution for specific campaigns.
• Collaborate with a team of client service individuals to support campaign execution.
• Take on client-facing ownership and responsibilities alongside the Senior Account Director and Vice President.
• Join, lead, and support key client meetings.
• Manage and work collaboratively to support new business opportunities with clients.
• Support in achieving and exceeding monthly KPI targets.
• Negotiate with influencers and manage budgets, forecasting, and project costs.
• Lead the creation of Post Campaign Analysis reports and present them to clients in partnership with the Insights & Measurement Team.
• Continuously focus on delivering best-in-class client service.

Requirements

• 5+ years working in an agency or brand within client services, influencer marketing, advertising, social media, and/or creative.
• Experience in account management, creator management, measurement, paid media, and working within a revenue organization.
• Experience identifying and sourcing creator talent.
• Experience with influencer negotiations and contracts.
• Experience scoping and planning content calendars based on creator rates and client KPIs.
• Experience in influencer outreach and agency collaboration.
• Experience working with travel and/or hospitality brands.
• Familiarity with social platforms including TikTok, Meta, YouTube, Pinterest, and Snap.
• Experience managing multiple campaign responsibilities and projects simultaneously.
• Experience delivering post-campaign analysis presentations and reports.
• Experience reviewing legal agreements with creators and brands, understanding usage and payment terms.
• Experience in revenue recognition systems and processes.
• Commercially aware, detail-oriented, organized, confident, and polished.
• Exceptional communication skills and comfort leading client calls and presentations.
• Nimble, forward-thinking, strategic, and comfortable with ambiguity.
• Positive, collaborative, and exudes leadership qualities.
• Proficiency in Excel and comfort with numbers.
• Experience with CRM tools such as Hubspot and Salesforce is a plus.
• General understanding of the travel competitive marketplace is a plus.
• Experience with designing decks is a plus.
• A love for the travel space is a plus.

Nice-to-haves

• Experience and knowledge of CRM tools such as Hubspot and Salesforce.
• A general understanding of the travel competitive marketplace.
• Experience with designing decks.
• A love for the travel space.

Benefits

• 401k Plan (eligible after your first 90 days of employment)
• Medical, Dental & Vision plans provided with United Healthcare
• Career Framework approach to leveling to ensure competitive compensation and progression
• 22 days of Paid Time Off (+ Federal Holidays which can be flexed)
• Office-first hybrid approach with 3 days in the NY HQ (Flatiron)
• Yearly tenure celebrations
• Company-wide offsites, seasonal celebrations, and events