Senior Account Manager, Strategic Accounts

Aven Hospitality

22h•Hybrid

About The Position

Aven Hospitality is an innovative technology provider powered by SynXis®, the leading global hospitality commerce and distribution platform. We empower hoteliers around the world to exceed expectations, solve daily challenges, and stay ahead of the competition. With our comprehensive portfolio of solutions, hoteliers can manage distribution, retailing, payments, operations, and more. Providing hoteliers the tools to maximize revenue, improve operational efficiency, and deliver personalized guest experiences that drive satisfaction. Our tools are built to seamlessly integrate with each hotelier’s unique strategy, elevating guest satisfaction and creating meaningful connections. We are pioneering AI in hospitality technology to unlock new opportunities, drive efficiency, and personalize the guest experience. By prioritizing stability, scalability, and data-driven insights, we equip hoteliers to adapt and thrive in an ever-changing landscape, ready for whatever comes next. Senior Account Manager - Strategic Accounts Career Position (Level): Senior Department: Commercial Company Background: Aven Hospitality is a global leader at the forefront of hospitality technology powering over 40,000 properties across 174 countries. Celebrated for our innovative and customer-centric approach, we deliver integrated platforms for distribution, reservations, retailing, and guest experience to both renowned hotel brands and independent properties worldwide. Role Purpose: The Senior Account Manager, Strategic Accounts owns the commercial relationship for a small portfolio of Aven Hospitality's most important customers in North America. These are complex, high-value accounts with significant ARR and sophisticated stakeholder landscapes. This role exists to protect and grow that revenue with the precision, presence, and commercial judgment that accounts at this level demand. This portfolio is strategically balanced so that every account receives the depth of attention it deserves. You will build and maintain relationships at the most senior levels of your customer organizations, including distribution, revenue, and commercial leadership, while staying engaged at the day-to-day level where trust is earned and issues surface first. The ability to move fluidly between an executive strategy conversation and a working-level operational discussion is key to success. You are Aven Hospitality's most visible commercial presence with some of its most consequential customers. The right candidate brings deep strategic account management experience, an instinct for revenue expansion, exceptional communication and presentation skills, and the kind of executive presence that keeps relationships secure and renewing with multi-year stability.

Requirements

Minimum 5 years of strategic account management experience in the hospitality technology industry, with a demonstrated track record of managing complex, high-value customer relationships
Proven track record of meeting or exceeding revenue retention and growth targets within a portfolio of sophisticated enterprise or strategic accounts
Strong commercial judgment in renewal strategy, upsell positioning, pricing, and contract negotiation
Exceptional presentation and communication skills, with the ability to develop and deliver executive-level narratives that are compelling, concise, and commercially grounded
Fluency with CRS, PMS, distribution technology, or related hospitality systems and the ability to engage credibly with revenue management and technology leaders
Proficiency with Salesforce for pipeline management, opportunity tracking, and account documentation
Ability to build and maintain executive-level relationships across hotel ownership groups, brands, and management companies
Strong organizational discipline to manage multiple accounts, active opportunities, and competing priorities without dropping threads
Bachelor's degree or equivalent; relevant industry experience accepted in lieu of formal education

Nice To Haves

Willingness to travel up to 25% of the time for customer meetings, industry events, and team functions

Responsibilities

Own and continuously deepen the commercial relationship across each account in your portfolio, maintaining active engagement at both the executive and operational level
Build trusted partnerships with the most senior distribution, revenue, and commercial leaders within your accounts, positioning Aven as a strategic partner in their long-term technology and revenue strategy
Develop a thorough understanding of each customer's business model, competitive environment, ownership structure, and strategic priorities, and use that knowledge to drive more relevant and impactful commercial conversations
Maintain a consistent presence within your accounts, including regular on-site engagement, that reinforces Aven's commitment to the relationship and keeps you ahead of emerging risks and opportunities
Own the full commercial lifecycle for your portfolio: account planning, renewal strategy, upsell and cross sell execution, pricing, negotiation, and contract management
Develop and execute a strategic account plan for each customer that defines revenue growth targets, expansion opportunities, relationship milestones, and renewal timelines across a multi-year horizon
Identify and pursue opportunities to grow Aven's share of wallet within each account through new product attachment, expanded distribution scope, and deeper platform utilization
Lead commercial negotiations with confidence and discipline, balancing customer advocacy with Aven's margin and pricing standards
Maintain accurate pipeline and revenue forecasts in Salesforce, with current opportunity status and clear next steps documented for every active pursuit
Plan and lead high-stakes customer engagements including executive business reviews, strategic planning sessions, and senior stakeholder presentations that advance the commercial relationship and demonstrate Aven's value with clarity and authority
Develop and deliver compelling, executive-ready presentations that connect Aven's capabilities to the specific revenue and distribution priorities of each customer
Represent Aven Hospitality externally at customer forums and partner events with the presence and credibility that strategic accounts expect from their most important vendor relationships
Translate complex technology and commercial concepts into clear, persuasive narratives tailored to the audience in the room, whether that is a CCO, CIO, a revenue director, or a property general manager
Partner with the Customer Success Manager aligned to your accounts to ensure a coordinated, high quality customer experience and to stay informed on account health, product adoption, and service-level performance
Engage Sales Consultants and Sales Support at the appropriate stage of a pursuit to bring the right technical depth and commercial materials into customer conversations
Serve as the internal voice for your accounts, advocating for their priorities with product, delivery, and leadership teams while maintaining a clear view of Aven's commercial interests
Bring market intelligence, competitive signals, and customer feedback into the organization consistently to inform go-to-market strategy and product direction