Selling Advisor

Saks Fifth Avenue • Upper Moreland Township, PA

2d • $15 - $21 • Onsite

About The Position

WHO WE ARE: Saks OFF 5TH is a leading destination for luxury off-price fashion. In our stores across the U.S. and online at SaksOFF5TH.com, we offer a compelling assortment of high-end designers and everyday favorites at the best prices. We prioritize a digital-first operating model focused on delivering a superior customer experience. We lead with the customer, empower our team and drive accountability within the business. We welcome creativity and embrace individuality and think that fashion is the ultimate form of self-expression. Saks OFF 5TH is part of Saks Global’s portfolio of top luxury retail brands and real estate assets. YOU WILL BE: We are seeking a client-focused and results-driven Personal Shopper to deliver an exceptional and highly personalized shopping experience for our customers. The ideal candidate will take ownership of building relationships, curating product selections, hosting in-store events, and delivering elevated service that exceeds client expectations. This role is key in creating long-term customer loyalty, driving intentional store traffic, and achieving sales and service KPIs, including our credit program and customer loyalty program.

Requirements

• High school diploma or equivalent; college degree in Fashion, Merchandising, Marketing, or related field preferred.
• 2+ years of experience in personal shopping, styling, luxury retail, or client service-focused roles.
• Proven ability to meet or exceed sales and service KPIs.

Responsibilities

• Drive results through key performance indicators, including store credit applications, customer loyalty program enrollments, and sales targets.
• Ensure every interaction delivers an elevated shopping experience that feels exclusive, personalized, and memorable.
• Utilize upselling and cross-selling techniques to maximize sales and enhance the client journey.
• Addresses customer concerns with professionalism and seeks timely resolution
• Build, maintain, and grow a portfolio of clients by leveraging the company’s clientele system to track preferences, purchase history, and important dates.
• Proactively reach out to clients to drive intentional foot traffic into the store through personalized outreach, event invitations, and tailored promotions.
• Anticipate client needs and curate personalized shopping recommendations tailored to upcoming occasions, seasonal transitions, in-store events, and exclusive promotions.
• Ensure strict adherence to data privacy agreements and all company guidelines when managing customer information.
• Source and present products that align with each client’s style, budget, and lifestyle needs.
• Provide styling guidance and coordinate outfit selections or gift recommendations.
• Keep clients informed about new arrivals, special collections, and exclusive offers.
• Plan, curate, and host in-store shopping events, trunk shows, and style sessions to engage clients and introduce new merchandise.
• Partner with store leadership to ensure events align with brand vision and seasonal business goals.
• Create engaging experiences during events that encourage repeat visits and loyalty program participation.
• Partner with the Assistant Store Director of Customer Experience and the Lead of Customer Experience to share insights on new merchandise, fashion trends, and promotional opportunities to drive optimal results.
• Work closely with leadership to align personal shopping strategies with overall store goals and priorities.
• Consistently exemplify our service model’s core behaviors—setting the standard, leading by example, and inspiring peers to elevate team performance.
• A natural leader among peers, you lead by example and contribute to a positive team culture while helping drive sales and success across the entire store.

Benefits

• medical insurance
• dental insurance
• vision insurance
• 401(k) retirement plan
• basic life insurance
• supplemental life insurance
• disability insurance
• a variety of additional voluntary benefits (such as critical illness, hospital and accident insurance)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree