Security Officer Dispatch Console

Allied Universal • Framingham, MA

22h • Onsite

About The Position

As a Security Officer Dispatch Console in Framingham, MA, you will serve and safeguard clients in a range of industries such as Retail/Malls, and more. Join a leading team where flexibility meets opportunity. As a Part-Time Security Officer, you can build a schedule that works for you and explore new roles using our Claim a Shift platform. Learn more: aus.com/earnmore. Join Allied Universal as a Dispatch Professional in a busy retail location, where you will monitor activity, coordinate responses to security-related incidents, and support teams through clear communication and customer-focused service. In this role, you will help maintain an organized environment while staying visible as a reliable resource. Bring your agility, integrity, and teamwork to a caring, innovative company that puts people first.

Requirements

• Be at least 18 years of age for unarmed roles; 21+ years of age for armed roles.
• Possess a high school diploma or equivalent.
• As a condition of employment, applicants will be subject to a background investigation in accordance with all federal, state, and local laws.
• Allied Universal will consider qualified applications with criminal histories in a manner consistent with applicable laws.
• As a condition of employment, applicants will be subject to a drug screen to the extent permitted by law.
• Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment.
• A valid driver’s license will be required for driving positions only.

Nice To Haves

• CPR and First Aid certification is preferred.
• The ability to lift up to 20 pounds is preferred.
• Customer service experience is preferred.
• Access control and badge experience is preferred.

Responsibilities

• Provide customer service to clients, visitors, and staff by carrying out site-specific procedures, dispatch-related protocols, and when appropriate, emergency response activities.
• Monitor radios, telephones, alarms, and other communication systems to receive calls for service, prioritize incidents, and dispatch security-related personnel to the appropriate location.
• Maintain detailed activity logs, incident reports, and dispatch records, and communicate updates to site leadership, local authorities, and/or emergency responders as needed.
• Respond to incidents and critical situations in a calm, problem-solving manner, coordinating information between on-site personnel and management during routine and urgent events.
• Support regular and random patrol activity by tracking officer status, documenting coverage throughout the location, and helping to deter unauthorized activity through timely communication and response coordination.

Benefits

• Access to our exclusive technology to view and claim additional shifts to earn more.
• Get paid training and access to career growth opportunities.
• Participate in our retirement savings plan to invest in your future.
• Enjoy discounts on top brands and services through our Perks Program.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED