Security - Loss Prevention Officer

Omni Hotels & Resorts•Hot Springs, VA

2d•Onsite

About The Position

The Omni Homestead Resort & Spa has been delighting vacationers - including 24 U.S. Presidents - for over 250 years. A recently completed $170 million dollar renovation restored the historic character to this Allegheny Mountain resort in Virginia. We are a four-season resort that boasts superb restaurant dining experiences, championship golf, spa, winter sports and numerous other activities ideal for families and corporate outings. The Omni Homestead Resort & Spa’s associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Homestead Resort & Spa may be your perfect match. Loss Prevention Officer Overnight Overview: The Overnight Loss Prevention Officer ensures the safety and tranquil stay of hotel guests and employees, to enforce the policies and procedures of the hotel and to record in writing any assigned task. Prepare incident and accident reports accurately and in the format specified by the Director of Loss Prevention.

Requirements

Must be able to stand and walk for entire shift
Must be able to communicate effectively by telephone, email, radio and reporting
Must have basic computer knowledge
Must be able to reach various areas of the hotel/resort at a rapid pace if necessary
Must be able to stand & walk for up to 4 hours in length
Must be able to bend, stoop, squat and stretch to daily task
Must be able to lift items weighing in excess of 15 lbs. routinely
Must be able to push and pull carts and equipment weighing up to 250 lbs
Must be able to exert well-paced ability in limited space and to reach other departments and locations of the hotel and outside the hotel on hotel grounds on a timely basis
Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity
Must be able to remain calm and professional during stressful situations
Must be able to work overnight shifts, weekends and holidays
Requires manual dexterity to use and operate all necessary equipment
Must have finger dexterity to be able to operate office equipment such as computers, printers, 10-key adding machine, electric typewriter, multi-line touch tone phone, filing cabinets, FAX machines, photocopiers, dolly and other office equipment as needed

Nice To Haves

Previous experience as a Loss Prevention Officer is strongly preferred
First Aid/CPR Certification is preferred

Responsibilities

Observe and report on all assignments
Keep accurate records and communicate using radio equipment
Record and report any unsafe conditions while patrolling hotel property
Ensure protection and preservation of hotel, guest, and employee property
Maintain professional attitude and appearance
Patrol hotel property to ensure the safety of guests and employees and to protect all hotel assets
Answer house calls to assist both guests and associates with respect to safety, security and hotel operations
Initiate and follow-up with all investigations of crimes committed against property and persons
Assist sick/injured guests or associates ensuring all documentation, reporting and witness statements have been completed within a timely manner
Initiate investigations, write incident and accident reports, monitor investigations to their timely conclusion and ensure appropriate follow-up with guests, visitors and employees, documenting all contacts
Maintain accurate records while performing basic duties including, but not limited to, camera monitoring, shift activity log, codebook and employee/guest interactions
Monitor/distribute visitor and vendor access to the property by distributing visitor badges
Perform frequent bag checks for associates leaving the property
Escort and interact with special guests that need privacy when entering/exiting the hotel through heart of the house areas
Maintain confidentiality when dealing with sensitive guest or associate issues
Assist supervisor or director in checking alarm systems, safety and fire alarm systems and closely monitoring security of building doors, service areas, delivery areas and grounds
Assist hotel management in emergency situations by knowing all hotel safety procedures and leading/directing guests and associates to safety
Other duties as assigned