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AC Detroit at the Bonstelle - Detroit, MI
posted 2 months ago
Part-time,Full-time - Entry Level
Detroit, MI
About the position
The Security Guard at AC Detroit is responsible for safeguarding hotel property, assets, guests, visitors, and staff. This role involves patrolling the property, monitoring surveillance equipment, and ensuring the safety and security of the hotel environment. The position requires a proactive approach to identify and respond to potential security threats while providing excellent customer service to guests and staff.
Responsibilities
- Patrol hotel property to ensure the safety of guests and staff and to protect all hotel assets.
- Conduct walkthroughs of the entire hotel premises to identify signs of intrusion and ensure doors, windows, and gates are locked down.
- Respond to alarms and investigate disturbances.
- Conduct investigations, gather evidence, and facilitate interviews with relevant parties.
- Listen to and respond to all guest needs and requests in a timely and professional manner.
- Report all suspicious activity and hazardous conditions immediately.
- Practice safe work habits to avoid injury to self and others.
- Log daily activities and irregularities, such as equipment or property damage, theft, presence of unauthorized persons, or unusual occurrences, along with daily shift reports.
- Enforce property rules with guests and staff in a professional and courteous manner.
- Follow protocol on warning guests of rule violations and evict violators from premises if needed.
- Initiate contact to emergency services in emergency situations and enact the crisis management plan as necessary.
- Assist guests and staff in evacuating property and securing building by following property safety protocols.
Requirements
- High school diploma or GED required.
- 1-3 years of security experience required.
- CPR and First Aid certification required.
- Valid driver's license required.
- Basic computer skills, including knowledge of Windows OS and MS Office.
Nice-to-haves
- Experience in the hospitality industry preferred.
- Leadership and customer relations skills.
- Detail-oriented with outstanding organizational and communication skills.
Benefits
- Part-time and full-time positions available.
- Competitive salary range of $31.1K - $39.3K per year.
