Security Agent

AccorHotel • Sonoma, CA

20h • Onsite

About The Position

The Security Agent is responsible for ensuring the overall safety and security of hotel guests, colleagues, and hotel premises. This role involves acting as a member of the Emergency Response Team, responding to various emergencies, and investigating policy violations. The agent will also assist with minor maintenance issues, conduct patrols, control access points, and support other departments with guest requests and operational needs.

Requirements

• Must possess a professional presentation and demeanor, eye for detail and friendly approach
• Strong interpersonal and problem solving abilities
• Highly responsible & reliable
• Ability to work well under pressure in a fast paced environment
• Ability to work cohesively as part of a team
• Ability to focus attention on guest needs, remaining calm and courteous at all times
• Computer literate in Microsoft Window applications required
• Valid CA Driver's License required
• Open Availability
• Applicants must be able to provide proof that they are legally able to work in the United States.

Nice To Haves

• Certification in CPR First Aid preferred

Responsibilities

• Consistently offer professional, friendly and engaging service
• Ensure the overall safety and security of the hotel guests, Colleagues and hotel premises
• Act as a member of the Emergency Response Team, responding in cases of fire, accident, safety concerns and calls for medical assistance
• Ensure that any violations to law or hotel policy is investigated and reported
• Respond to all emergency situations and provide First Aid and C.P.R. as required
• Respond to minor maintenance issues throughout the property as needed
• Report and investigate occurrences of accidents, complaints, criminal activity, and crisis situations
• Conduct regular floor patrols, cash counts and crowd control
• Control Access Points throughout the Resort property throughout the day
• Assist other departments with guest requests, room deliveries, maintenance requests, valet parking and property accessibility as required
• Other duties as assigned

Benefits

• Employee discounts on hotel rooms, dining, and spa experiences at Accor and Fairmont properties worldwide
• Flexible and competitive healthcare benefit plans designed to meet the unique needs of you and your family, starting the first of the month following 30 days of employment
• 401(k) plan with a 100% match on the first 4% of employee contributions
• Eligibility to participate in the hotel’s Executive Deferred Compensation Plan, potentially bringing the total employer match up to 5%
• Eligible to participate in Accor’s Senior Leadership Incentive Program
• Learning programs to promote growth and development unlocking your full potential
• Opportunity to develop your talent and grow within your property and across the world
• Ability to make a difference through our Corporate Social Responsibility activities

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed