SEAFOOD/LEAD CLERK

Kroger - Gresham, OR

Full-time - Entry Level

Gresham, OR

5,001-10,000 employees

Food and Beverage Retailers

About the position

The Seafood Lead Clerk at Fred Meyer is responsible for creating an outstanding customer experience through exceptional service in the Meat/Seafood department. This role involves directing and supervising all functions, duties, and activities within the department, ensuring a safe and clean environment, and supporting day-to-day operations. The position emphasizes the importance of customer service and adherence to the company's core values, while also focusing on team collaboration and performance management.

Responsibilities

• Create an outstanding customer experience through exceptional service.
• Direct and supervise all functions, duties, and activities for the Meat/Seafood department.
• Support the day-to-day functions of the Meat/Seafood operations.
• Embrace the Customer 1st strategy and encourage associates to deliver excellent customer service.
• Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion, and safety.
• Promote trust and respect among associates.
• Communicate company, department, and job specific information to associates.
• Collaborate with associates and promote teamwork to help achieve company/store goals.
• Establish performance goals for the department and empower associates to meet or exceed targets.
• Develop adequate scheduling to manage customer volume throughout hours of operation.
• Train and develop associates on performance of their job and participate in the performance appraisal process.
• Adhere to all local, state and federal laws, and company guidelines.
• Cut seafood to customers' requests using proper cutting equipment.
• Offer product samples to help customers discover new items or products they inquire about.
• Inform customers of meat/seafood specials.
• Prepare foods according to the food temperature logs and follow cooking instructions.
• Develop and implement a department business plan to achieve desired results.
• Understand the store's layout and be able to locate products.
• Create and execute sales promotions in partnership with store management.
• Implement the period promotional plan for the department.
• Stay current with present, future, seasonal and special ads.
• Monitor and control expenses for the department.
• Maintain an awareness of inventory/stocking conditions; note any discrepancies in inventory.
• Schedule daily, weekly and monthly price changes by updating shelf tags and promotional signs.
• Familiarity and compliance with all country of origin labeling and regulations.
• Plan, organize and supervise the inventory process.
• Train department associates on inventory/stocking and Computer Assisted Ordering.
• Adhere to all food safety regulations and guidelines.
• Ensure proper temperatures in cases and coolers are maintained and temperature logs are maintained.
• Reinforce safety programs by complying with safety procedures and identify unsafe conditions and notify store management.
• Notify management of customer or employee accidents.
• Report all safety risks, or issues, and illegal activity, including: robbery, theft or fraud.
• Ability to work cooperatively in high paced and sometimes stressful environment.
• Ability to manage conflict in a reasonable, nonconfrontational and cooperative manner.
• Ability to act with honesty and integrity regarding customer and business information.
• Ability to follow directions and seek assistance when necessary to resolve customer and business issues.
• Provide support and assistance through direct interaction with minors, individuals with special needs, and older adults.

Requirements

• Effective communication skills
• Knowledge of basic math (counting, addition, and subtraction)
• Ability to handle stressful situations
• Current food handlers permit once employed
• Possess adequate knife handling skills and knife speed

Nice-to-haves

• High school education or equivalent preferred
• Management experience preferred
• Knowledge of cutting, traying, wrapping, and labeling
• Seafood experience
• Retail experience
• Second language (speaking, reading and/or writing)

Benefits

• Full-time position
• Opportunities for career growth
• Supportive work environment
• Employee discounts