School Improvement and Operations Clerk - Dispatch - Safety and Security - Temporary Assignment

About the position

The Sch Improv and Operations Clerk position is classified as an Oth Classified Support Person within the Safety & Security department of Gwinnett County Public Schools. This role is essential for ensuring the safety and security of students and employees by performing dispatcher duties and general clerical tasks. The position requires effective communication, strong organizational skills, and the ability to work under pressure. The successful candidate will be responsible for monitoring communication systems, dispatching field units, and maintaining accurate records while representing the department professionally.

Responsibilities

• Perform all dispatcher duties for the Department of Safety and Security.
• Receive and dispatch field units via radios and/or telephone systems.
• Monitor camera systems within the school system.
• Operate communication systems including computers, radios, and telephones.
• Determine and assign the level of priority of the call and enter the data into the system for dispatch purposes.
• Report malfunctioning equipment to appropriate personnel.
• Notify on-call personnel of call-outs and assignments.
• Notify designated personnel responsible for catastrophic emergencies via email.
• Answer emergency and non-emergency telephone calls from the public.
• Perform general clerical duties for the Department of Safety and Security.
• File department documents and materials and operate routine office machinery.
• Maintain appropriate logs for the Department of Safety and Security.
• Access various computer information systems and databases to retrieve, verify, and enter data.
• Assist with communications for the Department of Safety and Security.
• Represent the department professionally in all aspects of written and oral communication.
• Communicate to customers via radio, telephone, written, and in person.
• Cooperate and maintain a positive relationship with other district personnel and law enforcement agencies.
• Utilize telecommunications equipment courteously.
• Route incoming and outgoing correspondence accurately.
• Work as required after normal hours.
• Perform other duties as assigned.

Requirements

• High school diploma or equivalent required.
• Two years experience in customer service or a professional environment required.
• Experience in a school system preferred.
• Ability to communicate effectively and tactfully.
• Strong organizational skills.
• Ability to follow oral and written instructions quickly and accurately.
• Ability to read and interpret documents such as safety rules and procedure manuals.
• General knowledge of all office machines.
• Excellent telephone techniques.
• Strong computer data entry skills.
• Ability to keep detailed and accurate records.
• Ability to use judgment and decision-making skills to evaluate situations.
• Ability to work well under pressure.
• Knowledgeable in basic computer applications including Microsoft Office Suite.
• Ability to become certified as GCIC terminal operator.

Nice-to-haves

• Georgia Crime Information Center (GCIC) certification preferred.

Benefits

• Minimum Salary: $33,923.00/Annually
• Maximum Salary: $54,347.00/Annually
• Scheduled Days: 245