Schegistrar

Jupiter Medical Center • 1004 Building, CA

6d • Onsite

About The Position

The Schegistrar will be responsible for delivering a dynamic customer experience to all customers and demonstrate a strong commitment to service excellence and meets the needs of all patients by receiving inbound calls and initiating outbound calls to patients and physician offices to schedule / register procedures for multiple modalities. Maintains customer service center standards, accuracy, and prompt and efficient handling of patient/provider calls. Collects demographic and insurance information to properly create patient visits. Ensures the accurate and timely completion of the Minimum Data Set before making a reservation. Validates health coverage and benefits, confirms eligibility, collects copays, and communicates with insurance carriers as needed. Accurately completes the Medicare Secondary Payer Questionnaire, as applicable. Schedules appointments and communicates exam/procedure specific instructions to patients and physician offices. Effectively documents and informs of all information/instructions/referral requirements regarding the patient’s appointment as necessary for the efficient workflow of the visit. Communicates with the Scheduling Coordinator to efficiently obtain appointment date/time for STAT/Add-On procedures. Secures necessary documentation to support the patient’s exam including physician orders and physician office documentation when necessary. Cancels and reschedules patient appointments as necessary and documents reason codes/notes in the patient record. Coordinates available resources including Physicians, staff and equipment for scheduled exams in multiple locations on the same date of service. Acts as a resource to internal and external customers for scheduled hospital services. Informs the Supervisor on a timely basis of any problems with backlogs in work, staffing shortages, customer complaints, problems with specific service sites, etc. Makes constructive suggestions for improvement to the current process. Performs other duties as assigned.

Requirements

• High School diploma or equivalent preferred
• 1-2 year’s experience with hospital insurance plans including Medicare, Medicaid, HMO's and PPO's preferred.
• 1-2 years of specialized training in a healthcare setting with demonstrated knowledge in patient access/scheduling functions/processes preferred.
• Excellent typing and computer skills.
• Knowledge of outpatient procedures and medical terminology preferred.
• Ability to exercise good judgment, time management skills and follow appropriate procedures when setting priorities.
• Knowledge of Healthcare Scheduling Software preferred.
• Enthusiastic, friendly, patient-focused customer service skills.
• Exemplary communication skills, written and verbal – must be comfortable speaking to patients via phone and successfully communicate pertinent information.
• Must be a team player with ability to collaborate interdepartmentally and with clinical staff.
• Capacity to multi-task with computer programs while providing patients the highest level of care and attention.
• Ability to self-direct and exercise independent judgment in situations requiring follow-up and discussions with clinical staff and/or other areas of Patient Access to ensure completeness of scheduling event and customer satisfaction.
• Works well in a team environment to accomplish common tasks to solve problems and enhance the smooth and efficient flow of the department.
• Requires sitting for extended periods of time, also stooping, bending, standing, and stretching.
• Must have manual dexterity for typing and computer data entry.
• Able to work under a stressful environment, work independently, capable of making sound decisions, being detail-oriented, alert, and self-motivated.
• Ability to push/pull up to 40lbs., carry and lift up to 20lbs.
• Travel as needed.
• Annual Joint Commission mandatory education requirements, in-service and health requirements including attendance at new employee orientation
• TB/PPD Surveillance Program
• Maintenance of required professional licensing and/or certification(s).

Nice To Haves

• 1-2 year’s experience with hospital insurance plans including Medicare, Medicaid, HMO's and PPO's
• 1-2 years of specialized training in a healthcare setting with demonstrated knowledge in patient access/scheduling functions/processes
• Knowledge of outpatient procedures and medical terminology
• Knowledge of Healthcare Scheduling Software

Responsibilities

• Deliver a dynamic customer experience to all customers and demonstrate a strong commitment to service excellence.
• Meet the needs of all patients by receiving inbound calls and initiating outbound calls to patients and physician offices to schedule / register procedures for multiple modalities.
• Maintain customer service center standards, accuracy, and prompt and efficient handling of patient/provider calls.
• Collect demographic and insurance information to properly create patient visits.
• Ensure the accurate and timely completion of the Minimum Data Set before making a reservation.
• Validate health coverage and benefits, confirm eligibility, collect copays, and communicate with insurance carriers as needed.
• Accurately complete the Medicare Secondary Payer Questionnaire, as applicable.
• Schedule appointments and communicate exam/procedure specific instructions to patients and physician offices.
• Effectively document and inform of all information/instructions/referral requirements regarding the patient’s appointment as necessary for the efficient workflow of the visit.
• Communicate with the Scheduling Coordinator to efficiently obtain appointment date/time for STAT/Add-On procedures.
• Secure necessary documentation to support the patient’s exam including physician orders and physician office documentation when necessary.
• Cancel and reschedule patient appointments as necessary and document reason codes/notes in the patient record.
• Coordinate available resources including Physicians, staff and equipment for scheduled exams in multiple locations on the same date of service.
• Act as a resource to internal and external customers for scheduled hospital services.
• Inform the Supervisor on a timely basis of any problems with backlogs in work, staffing shortages, customer complaints, problems with specific service sites, etc.
• Make constructive suggestions for improvement to the current process.
• Perform other duties as assigned.

Benefits

• Continued success depends on it!
• Our growth is creating great opportunities!
• Our team is expanding, and we want to hire the most talented people we can.
• Our employees are self-disciplined, hard working, curious, trustworthy, humble, and truthful.
• They make choices according to what is best for the team, they live for opportunities to collaborate and make a difference, and they make us the #1 Top Workplace in the area.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED