Scheduling Specialist (bilingual)
MHC Healthcare - Marana, AZ
posted 14 days ago
About the position
MHC Healthcare is seeking a bilingual Scheduling Specialist to join our Call Center team at the MHC Marana Main Health Center, located in the heart of Marana, AZ. Option to work from home (virtual) may be available once trained and meeting established productivity standards. The Scheduling Specialist is responsible for supporting health center operations by answering incoming patient telephone calls, scheduling appointments for patients, routing calls to appropriate departments, documenting messages, and providing general information to callers. MHC Healthcare is a Federally Qualified Community Health Center (FQHC), with 14 sites in Tucson and Pima County. MHC Healthcare is building a world-class integrated health care system that is committed to caring for special populations, and focused on improving health outcomes for our patients. This position may be qualified to work from home (virtual), based on meeting established productivity standards. Must reside in Arizona to be employed in this position.
Responsibilities
- Answers incoming telephone calls in a timely manner and routes calls to appropriate departments.
- Schedules patient appointments and resolves issues to ensure appointments are scheduled appropriately according to procedures.
- Fills daily schedules for providers and all scheduling resources.
- Documents messages for providers and staff in the Electronic Medical Records (EMR) system and routes messages to appropriate employees in a clear and concise manner.
- Maintains strict patient confidentiality and protects clinic operations by following protocol for release of information while complying with all legal and HIPAA requirements.
- Obtains and manages accurate health insurance data and relevant patient demographic information.
- Conducts next-day reminder appointment confirmation calls to patients.
- Participates in meetings, education and in-service training as required.
- Performs other related duties as assigned.
Requirements
- High school diploma or equivalent
- Bilingual (English/Spanish)
Nice-to-haves
- Experience answering a multi-line phone system
- Call center experience
Benefits
- Medical, Dental, and Vision
- 403(b) with employer contribution
- Short-term disability and other benefits
- Paid time off including 11 holidays plus vacation and sick leave accrual
- Paid bereavement, jury duty, and community service time
- Employee discount for medical services ($500 per year for full-time)
- Education reimbursement ($3,000 per year for full-time)
