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KODIAK AREA NATIVE ASSOCIATION - Kodiak, AK

posted 9 days ago

Full-time
Kodiak, AK
Ambulatory Health Care Services

About the position

The Scheduling and Registration Specialist greets patients and family members in a professional and courteous manner. Obtains and verifies demographic, financial, and insurance information during the registration process, accepts point of service payments or provides guidance for payment options, and clears the patient for service delivery.

Responsibilities

  • Supports the organization's mission and goals, quality standards, and patient-centered medical home philosophy.
  • Embraces KANA's culture of serving the whole person through our provision of services.
  • Incorporates KANA's core values of Courtesy, Caring, Respect, Sharing, and Pride in all activities and decisions.
  • Upholds KANA's Code of Ethics by conducting professional activities with honesty, integrity, respect, fairness, and good faith.
  • Maintains collaborative team relationships with peers and colleagues.
  • Protects confidentiality/privacy in verbal, written, and electronic forms of communication.
  • Communicates concerns in an appropriate manner and in accordance with KANA policy.
  • Ensures that all demographic and insurance information is communicated and properly entered into the electronic health record.
  • Collects and records patient identification into the electronic health record.
  • Responsible for coordination of benefits when more than one insurance carrier is presented.
  • Appropriately distributes registration paperwork to patients and records in the electronic health record.
  • Receives point of service payments at check-in before services are rendered.
  • Understands and gives explanation regarding the sliding fee application.
  • Provides primary scheduling and registration services, including receiving and directing incoming calls.
  • Updates patient's demographic information.
  • Completes assigned worklist related to patient demographic, insurance, medical information.
  • Provides release of information (ROI) and explains the release process to patients requesting records.
  • Schedules appointments for patients who are present in person or call the clinic.
  • Receives and prioritizes calls, faxes, and requests from patients.
  • Maintains front office inventory and equipment by checking supplies and placing orders as needed.

Requirements

  • High school diploma or equivalent required.
  • Associates Degree preferred.
  • One-year experience working in a healthcare clinic, medical billing office, or with the public in an office or customer service environment.
  • Demonstrated knowledge of accurate data entry, medical billing, and medical terminology and computer systems highly preferred.
  • Excellent customer service, organizational skills, attention to detail, problem solving skills, technical skills, and ability to multitask with a positive attitude in a fast-paced environment required.
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