Salesforce Functional Lead - Travel/Loyalty

Full-time - Mid Level

Pittsburgh, PA

Professional, Scientific, and Technical Services

About the position

Accenture's Salesforce practice is the largest global Salesforce practice and is recognized as an industry leader in building Salesforce solutions. The practice utilizes technologies such as Lightning, Einstein, and Bolt to enhance customer relationships. The team is committed to continuous learning and development, with a focus on obtaining certifications, including Certified Technical Architect (CTA).

Responsibilities

• Lead and facilitate discovery and scoping sessions with travel clients
• Define optimal project scope and expectations considering client business processes and constraints
• Create and defend solution estimates and Statements of Work (SOW)
• Design solutions incorporating past experiences and creative thinking
• Coordinate with Technical Architects, integration, and data consultants for technical design requirements
• Provide recommendations on third-party applications
• Manage expectations with clients and colleagues to guide towards successful outcomes
• Disseminate best practices on solution positioning and delivery
• Own the solution and provide architectural oversight throughout the project
• Guide project teams on implementation approaches and complex configuration issues
• Participate in QA checkpoints to ensure alignment with original scope
• Develop and validate estimates to support Change Orders
• Participate in project status meetings as requested
• Contribute to estimating and SOW templates for future phases
• Lead business and functional requirements definition and prioritization
• Map functional requirements to Salesforce.com features
• Maintain communication with the customer throughout each project
• Mentor junior team members in business analysis, project management, and Salesforce.com best practices

Requirements

• Experience supporting Loyalty Management/Travel clients or working within the Loyalty Management/Travel Industry
• A minimum of 3 years of progressive experience in solutioning, discovery and business analysis, project management, and technology implementation in full life-cycle CRM engagements
• A minimum of 3 years of experience with Salesforce.com
• A Bachelor's degree or equivalent work experience (minimum 12 years); if Associate's Degree, must have minimum 6 years work experience

Nice-to-haves

• Customer focused with great client relationship building skills
• Desire to work in a dynamic work environment and be creative within a team
• Ability to build, manage, and foster a team-oriented environment
• Ability to work creatively and analytically in a problem-solving environment
• Desire to work in an information systems environment

Benefits

• Compensation varies based on location, role, skill set, and experience
• Reasonable range of compensation provided for specific locations as required by local law