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Telus International - Las Vegas, NV

posted 11 days ago

Full-time - Senior
Las Vegas, NV
10,001+ employees
Publishing Industries

About the position

The Salesforce Delivery Director at TELUS Digital is a dynamic leadership role responsible for managing a portfolio of clients powered by the Salesforce platform within a global service delivery model. This position requires overseeing the successful delivery of project work, coaching teams, and developing relationships with executives and key client stakeholders. The role is evaluated based on delivery success, team feedback, client feedback, growth of key accounts, forecast accuracy, and profitability of the portfolio. The director will work closely with practice area leaders to ensure integrated delivery solutions and contribute to business transformation initiatives.

Responsibilities

  • Building our Company: Partner with Global VP and other practice area leaders to determine the best path for growth and management of accounts.
  • Ensure delivery solutions are integrated into future capabilities and practice area growth.
  • Partner with practice area leaders and BD to create relevant qualifications that can be leveraged to build new business.
  • Drive teams to provide fresh perspectives, breakthrough ideas, and new paradigms that can be leveraged to grow accounts.
  • Identify and contribute to areas of the business that bring additional value, such as interviewing, training, and contributions to the delivery playbook.
  • Initiate, influence, and drive organizational changes and business transformation.
  • Focusing on Customers: Build client relationships across the executive ladder and conduct quarterly business reviews (QBRs) to understand feedback and communicate team progress.
  • Proactively communicate across client relationships to surface industry thought leadership and best practices.
  • Provide effective oversight of delivery work, mitigating risk, improving practices, and strengthening client trust.
  • Develop and manage strong, lasting relationships with key clients.
  • Leading our Market: Ensure contractual obligations are upheld.
  • Build relationships and consider the needs of multiple stakeholders to influence and drive decisions for beneficial business outcomes.
  • Deliver presentations, workshops, and conversations that highlight the work and impact of TELUS Digital.
  • Identify new client opportunities and determine priorities and solutions that enable TELUS Digital to meet those opportunities.
  • Developing our People: Engage directly with teams to understand in-flight work and drive performance.
  • Create clarity with teams through the unique challenges inherent at each stage of client engagements.
  • Provide people management to consultants and/or client managers and career coaching/guidance.
  • Provide real-time feedback, coaching, and mentoring to staff at all levels.
  • Partner with Practice Area Leaders to determine priority capabilities and competencies for growth.
  • Build high performing teams by integrating a diversity of skills and personalities and creating a shared purpose.

Requirements

  • Bachelor's degree or MBA in Computer Science, Engineering, Business Administration, or related field.
  • 10+ years of relevant experience in a leadership role within a top consulting firm or enterprise environment, focusing on Salesforce consulting and implementation.
  • Proven expertise in Salesforce products, including Sales Cloud, Service Cloud, and integrations with enterprise applications.
  • In-depth knowledge and experience in Sales Cloud (Sales force automation, Sales Engagement, Sales AI, CPQ, Vlocity), Service Cloud (Service Management, Omnichannel, Field Service, Contact Center), and integrating Salesforce with external platforms using Mulesoft, Informatica, and Jira.
  • Proficiency in Salesforce UI frameworks, including Salesforce Lightning Design and AngularJS.
  • Strong client engagement and relationship management skills, with experience advising C-level stakeholders on CRM strategies.
  • Demonstrated ability to inspire and lead diverse teams, driving high performance and results.
  • Proven ability to build and lead high-performing teams in a dynamic and fast-paced environment.
  • Outstanding communicator with experience presenting to senior executives and managing stakeholder expectations.
  • Demonstrated track record of driving operational excellence and delivering results in an account.
  • Strategic thinker with the ability to translate vision into actionable plans and drive execution.
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