City National - Los Angeles, CA
posted 20 days ago
The Salesforce CRM Platform team is comprised of three Salesforce Cloud Leads, respectively owning the Service Cloud, Sales Cloud & Marketing Cloud. Each Lead is a key member of the Salesforce CRM platform that is used as the strategic enterprise ecosystem at City National Bank. The Lead will function as the product owner for the respective cloud environment and functional lead over junior staff. This role will act as a fundamental bridge between the business and the technology teams and will focus on strategizing and prioritizing solutions that maximize cost structure, usability and customer satisfaction. This role will be responsible for translating business needs into technical requirements, creating focus for delivery teams', supervising members on the team and stakeholder management. This person will coordinate with the Salesforce Platform Manager and Salesforce Technical Manager to determine the overall strategy and roadmap of the respective Salesforce Cloud and strategic implementation within the Salesforce CRM tool as a whole. It is expected that the incumbent continuously pioneers and learns the latest features that are available in the respective Cloud environment with the intention to influence innovative and positive business solutions for stakeholders. Technical and analytical expertise are required to ensure that this candidate can optimally identify issues, evaluate solutions and ensure that development is prioritized while removing blockers. An appropriate balance of strategic vision, hands-on analytical work, strong leadership and team management is required to ensure that this candidate thrives while providing positive business impact and a strong value proposition to City National Bank. The candidate must be team-oriented and must possess the ability to provide transformational solutions in a space that garners emerging technologies.