Idaho Central Credit Union - Chubbuck, ID

posted 12 days ago

Full-time - Mid Level
Chubbuck, ID
Credit Intermediation and Related Activities

About the position

As experienced Salesforce Admin Supervisor you will oversee delivery of our applications and services for our members. This role includes hands-on technical leadership responsibilities and guidance to high performing Salesforce Admin team. You will act as the technical lead for declarative development work, providing guidance and review of all Salesforce deliveries produced to assure quality work is implemented and in accordance with architecture. Take pride in setting the standard for engineering excellence using hands-on approach for pragmatic problem solving that easily balances trade-offs between competing interests. Ambiguity and creativity are both expected and the norm. This can be placed in either Chubbuck or Boise.

Responsibilities

  • Oversee and guide administrators' implementation of solutions for Idaho Central Credit Union and member benefit.
  • Ensure that every member of the team is meeting game of work benchmark.
  • Ensure quality standards are met and work is completed efficiently managing team's stress and happiness.
  • Make sure the team is communicating and always using the right communication channels.
  • Prioritization and project planning with Business Analysts / Project Managers.
  • Collaborate with Quality Assurance Team (QA) for regression and integration testing of releases.
  • Resolve conflicts and dependency management across projects.
  • Attend regular meetings including daily huddles, RAID log meetings, project retrospectives, and sprint planning.
  • Work with managers and architect to ensure proper architecture and design remains in place and quality code is being shipped to QA.
  • Produce and maintain drawings, blueprints and overall documentation for applications developed in-house.
  • Provide training to Salesforce administrators and/or UIUX teams so they can perform their jobs correctly.
  • Conduct regular reviews of all admins work to assure quality code is being created with detection and correction of issues and security gaps through feedback and support.
  • Participate in weekly meetings with the IT team to discuss progress, current and upcoming projects, and issues that need to be resolved.

Requirements

  • Bachelor's degree in computer science, computer engineering, or related technical discipline.
  • 3+ years of experience managing people and/or technical programs.
  • A passion for people management and mentoring.
  • Experience leading highly skilled Salesforce administrator teams.
  • 6+ years of relevant work experience administering enterprise platforms.
  • Deep hands-on technical expertise; prior experience as a Salesforce Admin or Salesforce Admin manager.
  • Excellent written and verbal communication skills with the ability to present complex technical information in a clear and concise manner to a variety of audiences.
  • Ability to handle multiple, competing priorities in a fast-paced environment.
  • Ability to navigate ambiguity and delivery incrementally to the right direction.
  • A deep understanding of the software development life cycle, and a track record of shipping software on time.
  • Experience designing software for scalability, reliability, and performance.

Nice-to-haves

  • Experience in SQL
  • Experience with Salesforce Flows
  • Experience with Atomic
  • Working knowledge of or exposure to Agile software development
  • Experience with CI/CD pipelines
  • Experience with Software Design
  • Knowledge of IT Security
  • Experience with Postman
  • Experience managing customer-facing software systems.
  • Experience developing and executing project plans in collaboration with project managers or business analysts.
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