Sales Support

$22,000 - $37,000/Yr

Sea Wire And Cable - Madison, AL

Full-time - Entry Level

Onsite - Madison, AL

Electrical Equipment, Appliance, and Component Manufacturing

About the position

The Sales Support position at SEA Wire and Cable, Inc. involves providing administrative support to the sales department, handling customer inquiries, and assisting with order processing and inventory management. This role is essential for ensuring smooth operations within the sales team and offers opportunities for career advancement within the company.

Responsibilities

• Accept over-flow customer calls and address needs of call.
• Assist in quotation generation to include sourcing of needed product.
• Handle all administrative functions regarding the order process of writing orders, customer confirmations, filing, and order follow up.
• Assist in sales related issues of on time shipment, rejections, problem orders, back orders, and resolve incomplete orders.
• Process spot buys (discreet orders) from customer - Quick Pace.
• Enter new and/or revised customer purchase orders.
• Review min/max consignment/VMI inventory levels.
• Determine if inventory is in transit to fill to max.
• Issue additional material from SEA inventory to SEA customer owned inventory location.
• Issue quotations to customers for spot buy or future contract items (as necessary).
• Source products as necessary to quote customer.
• Using item risk assessment, historical usage as well as customer forecasts to strategically purchase and schedule inbound material to maintain desired inventory turns/safety stock.
• Renegotiate prices if previous pricing has potentially expired.
• Provide weekly feedback to customer on materials due to ship in next 3 months.
• Adjust ship dates based upon customer pull in or push out.
• Expedite or de-expedite inbound supplier materials based on customer requirement shifts.
• Respond to daily urgent requirements or information needs regarding open orders or consigned inventory needs.
• Respond to customer requests for RMA's, documentation issues, packaging issues, revision information.
• Follow up with SEA and customer quality teams regarding SCAR responses and acceptance.
• Respond to monthly shipping and quality performance metrics.
• Item by item review of late shipments and the cause/fault.
• Item by item review of quality defects and the cause/fault.
• Work closely with other departments and members of the management team on a variety of customer and supplier issues that impact customer.

Requirements

• Minimum high school education or equivalent.
• Multitasking abilities.
• Highly organized and able to work accurately and independently.
• Demonstrates a positive attitude towards self and others.
• Able to effectively interact with a variety of personnel at all organizational levels.
• Possesses basic math skills.
• Above average written and verbal communication skills.
• Excellent keyboard skills including basic to intermediate Microsoft Excel and Word.
• Ability to quickly learn new computer system for sales, quoting, order entry.
• Knowledge of Supply Chain Management, DFAR, Acquisition Management helpful.

Nice-to-haves

• Enjoys being part of a team that has goals.
• Can work in a team, or independently.
• Can be coached to reach high potential.
• Ability to train, learn, and grow.
• Prides self on doing it right the first time.
• Believes it is 'all in the details.'
• Is seeking a work family.
• Values work-life balance.
• Drives toward continual improvement of self and peers.

Benefits

• Medical, Dental, Vision, Long-Term Disability, and Voluntary Life Insurances
• 100% employer paid Short-Term Disability Insurance and Basic Life
• Wellness Program discounts
• Healthcare FSA and Dependent Care FSA
• 401K with employer contribution match
• 7 Paid Annual Holidays
• Paid Time-Off
• Tuition Reimbursement
• Employee referral incentives
• Monthly employee and family events