Sales Support Representative: Bilingual Spanish & English

Taskus - San Antonio, TX

Full-time - Entry Level

San Antonio, TX

10,001+ employees

Professional, Scientific, and Technical Services

About the position

The Bilingual Sales Support Representative at TaskUs is responsible for providing exceptional customer service to clients in both Spanish and English. This role involves researching and resolving issues reported by end-users, utilizing sales techniques to offer products and services, and documenting customer interactions according to standard operating procedures. The position requires a strong focus on performance metrics and aims to deliver world-class service to customers.

Responsibilities

• Research and resolve issues reported by the client's end-users via phone, email, and chat support.
• Use sales techniques to offer products and services to customers or potential customers, mainly via telephone to cold, warm, or hot leads.
• Document all information on customer interaction according to standard operating procedures.

Requirements

• Prefer 1 year or equivalent sales or business development experience (commission sales, appointment setting, inside or outside sales).
• Must be willing to complete an assessment that includes a typing test of 35 wpm.
• Great communication skills, written and orally.
• Demonstrate strong abilities to work independently and as a team player.
• Must be adaptable and flexible, demonstrating abilities to work with process and information changes.
• Experience using Salesforce is a big plus.
• Must be at least 18 years of age.
• Must have at least a High school diploma or GED.
• Must be willing to participate in a background screening.
• Must be fluent in both Spanish and English Languages (written and verbal).

Nice-to-haves

• Experience with phone, email and live chat support.
• Experience in customer service, sales, billing, collections, or technical support.

Benefits

• Outstanding Medical, Dental, Vision and Prescription plans
• 401k Match
• Pet Insurance
• In-house Wellness Coaches
• Hundreds of Discounts with the Brands you Love and Use