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Aston Carter - Seattle, WA

posted about 1 month ago

Full-time
Seattle, WA
Administrative and Support Services

About the position

The Sales Support Project Coordinator role at Aston Carter involves providing exceptional support to sellers in a fast-paced tech environment. The position requires effective communication with customers and internal teams, utilizing various software tools to manage customer accounts and ensure high-quality service delivery. The coordinator will be responsible for problem-solving, project management, and maintaining customer satisfaction throughout the project lifecycle.

Responsibilities

  • Provide members with a personalized creative experience
  • Coordinate the entire lifecycle of member projects
  • Ensure stellar customer satisfaction at all times
  • Partner with Publishing teams to enroll members in the proper service package
  • Collaborate with other departments to deliver quality products in a timely manner
  • Utilize software systems to navigate and monitor customer accounts proactively
  • Meet all performance and quality metrics
  • Initiate and drive process improvement projects within the department

Requirements

  • Associates Degree
  • Customer service experience
  • Experience working with high-volume processes
  • Working knowledge of Microsoft Office Applications
  • Authorized to work in the US without sponsorship

Nice-to-haves

  • Ability to work weekends and overtime as required
  • Aptitude to quickly learn new systems and software
  • Ability to multi-task and prioritize with strong organizational and follow-up skills
  • Excellent oral and written communication skills
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