SALES SUPPORT MANAGER

Frontier Communications - Dallas, TX

Full-time - Mid Level

Dallas, TX

Telecommunications

About the position

As a Sales Support Manager for Frontier's Consumer Sales organization, you will play a crucial role in the field support, insight development, and overall execution for the sales team. You will focus on enabling sales success and performance for the organization. You will support numerous channels and functions to ensure customer satisfaction and performance management, by removing obstacles, motivating, and providing support at various levels. If you are results-driven, customer-focused, with a passion for sales and team environment, we invite you to join our team.

Responsibilities

• Lead the quota-setting process in collaboration with Finance and Sales Leadership, aligning with business strategy to drive targeted sales outcomes.
• Evaluate the effectiveness of existing incentive structures, suggest adjustments to optimize outcomes, and support leadership in achieving business goals.
• Own and optimize processes related to territory management, quota setting, performance management, and handling complex compensation scenarios.
• Document and standardize internal compensation processes and develop materials to educate sales teams on compensation plans.
• Serve as the primary liaison for the Xactly Incentive Compensation system, overseeing all system configurations, updates, and automation initiatives.
• Work closely with HR, Finance, Legal, IT, and Sales Leadership to align on compensation processes and ensure seamless implementation of incentive programs.
• Provide analytical support, assessing historical sales performance data and pipeline metrics to drive compensation insights and recommendations.
• Devise, document, and communicate policies on quota and credit allocation, ensuring transparency and alignment with compensation strategy.
• Track and report on compensation program performance, identify trends, and monitor project milestones to ensure objectives are met.

Requirements

• Exceptional interpersonal & professional communication skills and organizational aptitude.
• Proficiency in the English language, encompassing reading, writing, & speaking.
• Proficient in Excel & Microsoft PowerPoint; able to learn the use of new tech. stack tools with ease.
• Proven experience in sales operations, business analysis or a similar role.
• Strong analytical skills with the ability to translate data into actionable insights.
• Capability to travel to assigned territories and company facilities.
• Possession of a valid driver's license, maintaining a satisfactory driving record according to Company standards, and having auto insurance.
• Proficiency in completing documentation with precision.

Nice-to-haves

• Bachelor's degree in business or marketing, or equivalent work experience.
• Proven track record of supporting sales teams through analytics and insights.
• Understanding of sales processes.
• Comfortable working in a fast-paced environment.
• Sales Support Experience - 3+ Years.

Benefits

• 20 PTO (Paid Time Off) days + 10 paid holidays per year.
• Day one medical, dental, vision and prescription drug plan.
• 401k match of 50% on 6% of eligible compensation.
• Tuition Assistance Program.
• Personal & Work Life Balance Resources & Wellness Support Assistance.
• Employee Resource Groups.
• Same-sex spouse and domestic partner benefits coverage.
• 10 weeks of paid parental leave, & a phased return to work program for new parents.
• Up to $10k in adoption program assistance.
• 3 weeks of paid caregiver leave.