Sales Support & Customer Success Coordinator

Educational Products, Inc.•, TX

8d•Remote

About The Position

We are seeking individuals to assist our sales team in working with existing customers to help them run their programs successfully. This position is ideal for someone who is sales-oriented, self-motivated, and detail-oriented. To be successful in this role, you need to be comfortable calling schools, PTO/PTA volunteers, and other types of organizations. We are looking for an organized individual who will spend a portion of their time assisting our sales team with their daily Salesforce CRM activity. You will use your communication skills to cultivate strong relationships with customers as a consultant on existing programs and to generate interest in signing up for new programs. An ideal Sales Support & Customer Success Coordinator will use their verbal and email communication skills to ultimately help boost sales and contribute to our long-term business goals. The Sales Support & Customer Success Coordinator is a part-time, work-from-home position that allows for some flexibility to work 5-6 hours a day during the midday time period (9am to 3pm Eastern or Central Time). The duties of this position may change throughout the year as the requirements of the sales team and EPI adapt to the changing needs of our customers. Educational Products, Inc. (EPI) is the leader in prepackaged school supply programs and extends the same great quality and service to our custom apparel programs. We work with thousands of schools and organizations across the U.S.

Requirements

Quick and independent learner
Skilled over-the-phone and written communication
Extremely detail-oriented
Flexible and strong multi-tasker
Strong time management and organizational skills
Prior experience Microsoft Office - Outlook, Word, Excel, PowerPoint & Publisher
Salesforce or other CRM experience
Previous outbound calling or sales experience
Home office to accommodate multiple computer monitors
High speed internet
Residence in Texas

Nice To Haves

Preference given to candidates based in DFW or greater Houston Area

Responsibilities

Contact existing customers through outbound calls and emails
Identify customer needs and suggest appropriate programs and marketing strategies
Create tools for customers to help them succeed
Quickly resolve issues and identify opportunities for program success
Monitor customer performance
Assist in researching potential new prospects for sales team
Track customer contact activity via Salesforce.com
Assist current sales team members in daily Salesforce activity
Promote programs to generate sales