Cantonese/Mandarin-Speaking Sales Service Representative

Pavago

9h•Remote

About The Position

At Pavago, one of our clients is looking for a Cantonese-Speaking Sales Service Representative to support inbound sales inquiries and provide exceptional customer service to individuals seeking debt settlement and debt consolidation solutions. This role is a key part of the customer service and sales team, focused on engaging prospective clients who have already expressed interest in the company’s services. You will help educate potential clients, answer questions, identify financial needs, and guide them toward appropriate solutions. The ideal candidate is bilingual in Cantonese and English, customer-focused, sales-oriented, and comfortable discussing sensitive financial matters with professionalism and empathy.

Requirements

Previous experience in sales, customer service, call center, or client-facing roles
Fluent verbal and written communication skills in Cantonese and English
Strong interpersonal and relationship-building abilities
Professional phone presence and active listening skills
Strong organizational and time-management abilities
Ability to remain calm and professional during sensitive financial conversations
Comfortable working independently and as part of a team in a fast-paced environment
Experience using CRM systems and customer management software
Comfortable learning and utilizing new technologies and communication platforms

Nice To Haves

Experience within financial services, debt settlement, debt consolidation, lending, or related industries is preferred
Mandarin proficiency is highly preferred

Responsibilities

Answer incoming calls from prospective clients interested in debt settlement and debt consolidation services
Provide accurate information about available programs and financial solutions
Address client questions and concerns with professionalism and empathy
Guide potential clients through available options and next steps
Follow up on leads generated through marketing campaigns and referral channels
Maintain consistent communication with prospective clients throughout the sales process
Conduct outbound follow-up and cold calls when required
Build trust and strong client relationships through consultative conversations
Understand each client’s financial situation and recommend appropriate solutions
Maintain a positive customer experience throughout the client journey
Ensure timely responses and consistent follow-up
Maintain accurate and detailed records of client interactions and transactions
Update CRM systems with notes, activities, and communication history
Track lead progress and ensure proper pipeline management
Work closely with sales and customer service teams to achieve company goals
Share feedback and insights that improve service quality and conversion rates
Stay informed on industry developments and company offerings