About the position
As a Sales Research Analyst in Customer & Field Insights, you will work on global research projects that shed light on business problems. You will collect and analyze data to derive insights for sales leaders to help Sales teams to improve the customer experience. You will organize, integrate, and analyze data from different sources (e.g., surveys, telemetry, financials, behavioral, interviews) to identify patterns and derive insights. Research findings will be delivered in the form of data tables, dashboards, insights summaries, and research papers. This position is perfect for someone with quantitative strength and an expert ability to use data to guide strategic decisions. You support your ideas and findings clearly with data, logic, and organization. You are skilled at using data to guide decisions and tell a compelling story that resonates with executive audiences.
Responsibilities
- Support existing and new research programs, primarily during the data analysis and production stages.
- Review new data, conduct statistical analysis, aggregate multiple data sources, and identify patterns.
- Provide the sales organization with high quality data tables and dashboards.
- Turn data into actionable insights about customer experience and employee sentiment that can be shared across a broad set of stakeholders.
- Innovate on novel research techniques using AWS solutions.
- Ensure the application of best practices in survey design and statistical analysis by influencing research efforts across AWS Sales.
Requirements
- Bachelor's degree in business or analytical discipline.
- 3+ years of business analyst, data analyst or similar role experience.
- 3+ years of Excel (including VBA, pivot tables, array functions, power pivots, etc.) and data visualization tools such as Tableau experience.
- Experience defining requirements and using data and metrics to draw business insights.
- 2+ years with statistics programs such as SPSS, R, SAS, or Stata.
Nice-to-haves
- Experience making business recommendations and influencing stakeholders.
- 1+ years in market research with experience executing survey-based research (e.g., questionnaire design, sophisticated logic, sampling) and using survey tools such as Qualtrics.
Benefits
- 401k
- health_insurance
- dental_insurance
- vision_insurance
- life_insurance
- disability_insurance
- paid_holidays
- paid_volunteer_time
- tuition_reimbursement
- employee_stock_purchase_plan
- professional_development
- flexible_scheduling
