Spectrum - Portland, ME

posted 2 months ago

Full-time - Entry Level
Portland, ME
10,001+ employees
Telecommunications

About the position

As a Sales Representative, you will be responsible for selling products and services to customers in assigned non-bulk multi-dwelling units (MDU) areas or properties that have 20 or more doors. Your primary methods of solicitation will include door-to-door interactions, organizing lobby events, and fostering strong relationships with property managers. This role is crucial in enhancing the customer experience and achieving sales objectives. You will actively support efforts to simplify and enhance the customer experience, ensuring that all interactions are positive and productive. Your performance will be measured against established monthly sales goals, with a focus on increasing sales volume and penetration through assigned leads and your property portfolio. You will be expected to solicit residential customers effectively, generating incremental revenue from existing customers by introducing new or additional services. Addressing customer problems and complaints will also be part of your responsibilities, and you will need to follow through to ensure that issues are resolved satisfactorily. In addition to direct sales activities, you will maintain a comprehensive knowledge of competitor activities within your assigned territory, keeping your manager informed of any changes in competitive pricing or marketing strategies. Participation in sales meetings and training programs is essential, as is the accurate completion of all necessary paperwork to support your sales activities, including dispositions, sales orders, and sales reporting. You will also be responsible for collecting and accounting for funds, providing receipts in accordance with company policy and guidelines.

Responsibilities

  • Actively support efforts to simplify and enhance the customer experience.
  • Meet established objectives relative to monthly sales goals and increased sales volume and penetration through assigned leads and property portfolio.
  • Solicit residential customers through door-to-door solicitation and lobby events, building strong relationships with property management.
  • Generate incremental revenue from existing customers by adding new/additional services.
  • Respond to customer problems and complaints according to established company policy, ensuring issues are satisfactorily resolved.
  • Maintain a well-informed knowledge base of competitors' activities throughout assigned territory and inform manager of any changes.
  • Attend and contribute to sales meetings and training programs.
  • Accurately complete all necessary paperwork to support sales activities, including dispositions, sales orders, and sales reporting.
  • Collect and account for funds and provide receipts according to company policy.

Requirements

  • Knowledge of cold call sales skills, persuasion, and clear communication skills.
  • Ability to travel to and from assigned territories and company facilities using a reliable personal vehicle, even during inclement weather.
  • Ability to work outside for extended periods in any season and/or during inclement weather.
  • Familiarity with computer operating systems and various consumer and commercial communications devices (e.g., PDAs, smartphones, routers, modems, converters, and wireless devices).
  • Valid driver's license with a satisfactory driving record.

Nice-to-haves

  • Knowledge of communications technologies and services, with an emphasis on data networking fundamentals.
  • Knowledge of cable or telecommunications services.
  • Experience with consumer education of products and services.
  • Success in a previous sales position, prospecting or cold calling; direct sales experience is preferred.

Benefits

  • Comprehensive pay and benefits package that rewards employees for their contributions.
  • Support for all aspects of employee well-being.
  • Opportunities for career advancement and development.
© 2024 Teal Labs, Inc
Privacy PolicyTerms of Service