Sales Representative
About The Position
As a Sales Development Representative, you’ll take the lead in generating high-quality opportunities for our sales teams. You’ll move beyond activity targets to strategically qualify leads, engage decision-makers, and tailor outreach to industry and customer needs. Your role will combine outbound prospecting, inbound qualification, and close collaboration with account executives to ensure the pipeline is healthy and aligned with business goals. You’ll be trusted to use AI and data-driven tools to sharpen targeting, personalize outreach, and improve conversion rates. (Military veterans are encouraged to apply.) A NEW CAREER POWERED BY YOU Are you looking for a career change with a forward-thinking global organization that nurtures a true people-first, inclusive culture and a genuine sense of belonging? Would you like to join a company that earns “World’s Best Workplaces,” “Best Company Culture,” and “Best Companies for Career Growth” awards every year? Then a Sales Development Representative position at Concentrix is just the right place for you! As a Sales Development Representative, you’ll join an organically diverse team from 70+ countries where ALL members contribute and support each other’s success and well-being, proudly united as “game-changers.” Together, we help the world’s best-known brands power a world that works through exceptional customer experiences and tech-powered innovation. And due to continued growth, we’re looking for more talented people to join our purpose, people as passionate about providing outstanding customer experiences as we are.
Requirements
- Ability to commute to and work in our Nashville, TN office at least 2 days or more per week.
- (2+ years) experience in sales development, lead generation, or inside sales.
- Track record of consistently achieving or surpassing lead-to-opportunity conversion targets.
- Familiarity with account-based marketing (ABM) strategies.
- Strong communication and discovery skills, with experience engaging prospects across multiple channels.
- Proven success in meeting or exceeding prospecting or pipeline generation targets.
- Ability to research accounts, uncover prospect needs, and tailor messaging accordingly.
- A growing proficiency in applying AI and analytics to refine prospecting, improve conversion, and manage pipeline health.
- Experience working with CRM tools (Salesforce.com preferred) and sales engagement platforms.
- Strong organizational and time management skills to balance prospecting volume with quality.
- Ability to collaborate effectively with account executives and marketing teams
- Proficiency in fast-paced multi-tasking
- Eagerness to learn new technologies
- Must reside in the United States and have a valid U.S. address for residence.
- Accountability (Proficient): Own your pipeline and deliver on targets consistently.
- Effective Communication (Proficient): Craft persuasive outreach and discovery conversations.
- Customer Focus (Competent): Align qualifications with prospect needs and sales objectives.
- Collaboration (Proficient): Partner effectively with account executives to drive conversion.
- Resilience, Curiosity & Adaptability (Proficient): Adjust outreach strategies to improve outcomes.
- Diagnostic Information Gathering (Competent): Conduct deeper discovery to uncover buying signals.
- Time Management (Proficient): Balance multiple outreach campaigns with consistent quality.
- Technology & Data Fluency (Competent): Leverage CRM, AI, and engagement tools to drive efficiency.
- Commercial Awareness (Competent): Understand industry trends and competitive dynamics to position outreach effectively.
Nice To Haves
- Military veterans are encouraged to apply.
Responsibilities
- Manage a personal pipeline of prospects from initial outreach through qualification.
- Execute outbound prospecting strategies using phone, email, social media, and events.
- Respond to inbound leads with urgency, conducting deeper qualification conversations.
- Research accounts to understand key stakeholders, challenges, and buying signals.
- Collaborate with account executives to develop account-specific entry strategies.
- Schedule and participate in prospect meetings or demos, ensuring smooth handoffs.
- Track activity, conversion rates, and pipeline health in the CRM.
- Use AI-powered tools and market data to prioritize outreach and craft personalized messaging.
- Achieve and exceed monthly and quarterly pipeline generation targets.
- Provide feedback to marketing on lead quality and campaign performance.
- Deliver expert customer experiences…with a smile.
Benefits
- medical, dental, and vision insurance
- comprehensive employee assistance program (EAP)
- 401(k) retirement plan
- paid time off and holidays
- paid training days
- DailyPay enrollment option to access pay "early," when you want it
- Company networking opportunities with organized groups in the following topics: Network of Women, Black Professionals, LGBTQ+ Pride, Ability (Disabilities), Dynamic ((Neurodiversity), Women in Tech, OneEarth Champions, and more
- Health and wellness programs with trained partners to help promote a healthy you
- Mentorship programs that support your rewarding career journey
- A modern, state-of-the-art office setting with advanced technologies and a great team
- Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support
- Celebrations for Concentrix Day, Game-Changer Appreciation Day, Customer Service Week, World Clean Up Day, #MyOneEarthPromise, and more
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
