Sale Operations Specialist

Brinks Home

13d

About The Position

Brinks Home™ is a leader in the smart home and residential security industries. Our teams are committed to working together to provide a best-in-class experience for each other, and for the more than 1 million people we protect in the continental U.S., Canada, and Puerto Rico. We are currently seeking a determined and dynamic Sales Operations Specialist within our Sales Operations Department. As a Sales Operations Specialist a typical day may include: Works with inside sales and field sales to ensure a smooth installation process and a seamless customer experience. You will help monitor the installation pipeline from sale to installation. You must be knowledgeable in the front and back end of internally generated sales and work as a team to coordinate back-end operations of the sales cycle.

Requirements

Strong knowledge of MAStermind
Knowledge of Salesforce
Understands the sales cycle

Nice To Haves

Customer Service: 3 years (Preferred)
Sales: 1 year (Preferred)

Responsibilities

Support sales team in the sales and activation processes
Prepare regular reports and communicate audit findings for leadership review
Relay findings to sales management in a professional manner
Proactively works to maximize the performance of the DTC Sales Team and our organization
Reviews and responds to escalated issues involving dealer services
Prepares regular assessments of activated and non-activated accounts
Works with internal departments to ensure success of DTC Sales to Activation processes
Provides support to sales team, sales leadership and field services staff via telephone, email and in person
Understands and maintains working knowledge of competition, industry practices and general business rules