Sales Operations Director

Comfort Research LLC  - Grand Rapids, MI

Full-time - Mid Level

Hybrid - Grand Rapids, MI

Furniture and Related Product Manufacturing

About the position

Comfort Research is seeking a Sales Operations Director who will ensure operational excellence in supporting wholesale and consumer orders. Key responsibilities include developing and executing program tracking, optimizing the order-to-cash process, and driving continuous process improvement in consumer care. The ideal candidate is a strategic thinker with strong leadership skills, a data-driven approach, and a dedication to continuous improvement.

Responsibilities

• Demonstrate the Core Values of Comfort Research in daily execution of tasks and interactions with others.
• Partner with customer contacts to provide data-driven insights on replenishment orders and optimize shipment processes.
• Oversee program tracking efforts to ensure timely and accurate execution against key milestones.
• Serve as the subject matter expert on trade partner operational requirements, coordinating internal efforts to meet these requirements and mitigate operational chargebacks.
• Drive efficiency and cost-saving initiatives within the Customer Care team, ensuring optimal resource utilization.
• Lead continuous improvement efforts in the order-to-cash process, enhancing overall operational efficiency.
• Develop, measure, track, and optimize key operational KPIs to ensure alignment with business objectives.
• Build and maintain a best-in-class Sales Operations team through effective leadership, talent acquisition, and a culture of accountability.
• Act as the subject matter expert on domestic carrier operations, ensuring compliance and efficiency in logistics.
• Oversee the daily execution of Brick-and-Mortar purchase order compliance, ensuring adherence to established standards.
• Provide support to the Sales Operations team in achieving shared goals, initiatives, and coverage plans.
• Leads weekly Sales and Operational Execution monthly projection process.
• Demonstrate the ability to adapt to changing business needs and priorities, maintaining flexibility in dynamic environments.
• Oversee the performance, development, and growth of direct reports through goal setting, evaluations, and mentorship, fostering a culture of excellence and collaboration within the team.
• Leverage employee engagement survey data to inform action plans aimed at enhancing team performance and satisfaction; analyze survey results, identify areas for improvement, and implement targeted initiatives to foster a more engaged and productive workforce, ensuring alignment with organizational objectives.
• HAVE FUN!
• Other duties as assigned by leadership.

Requirements

• Associate or bachelor's degree in business or related area, or commensurate experience
• Minimum of 3 years of experience in Operations, Logistics, Customer Service leadership, or related field
• Experience leading cross-functional projects
• Demonstrated experience in project management
• Excellent written and verbal communication skills
• Proficiency in Microsoft Suite (Excel, Powerpoint, Word. Power BI a plus)
• Foundational data analytics capabilities
• Problem-solving skills and demonstrated commitment to scalable continuous improvement
• Ability to adapt to a fast-paced and dynamic work environment.

Benefits

• Generous Paid Time Off (PTO) plan that begins accruing upon hire for eligible Ambassadors
• Culture Awards program with opportunities to win cash prizes or extra PTO in addition to company-wide recognition
• Several paid holidays throughout the year
• Hybrid work environment
• Employee Assistance Program
• Growing family bonus & extra PTO for new parents
• Referral Bonus program
• 401(k) program with generous company match
• A variety of health insurance plans to choose from with company contributions to premiums
• Dental, vision, and other ancillary insurance coverages available
• Company-paid Short-Term Disability coverage
• Company-paid Life Insurance policy
• Free product allowances & product discounts