Sales Operations Coordinator

Redwood Software

5d•Onsite

About The Position

The Sales Operations Coordinator supports the sales organization, including the Inside Sales Manager and Account Executive team. The coordinator provides support in ensuring accurate data entry, timely quote creation, and coordination of pricing requests. The role is detail-oriented and process-driven, playing a key part in maintaining system accuracy and supporting efficient presales execution. Sales Operations Coordinators may be teamed with an Inside Sales Account Manager or Senior Inside Sales Account Manager to cover multiple account teams or a top producing individual team.

Requirements

0-1 years of experience in the IT industry
Ability to learn and understand sales procedures and protocols (RFQs, identifying end user, and communicating with the corresponding account team and internal resources.)
Professional written and verbal communication skills (interpersonal, phone, email, etc.)
A commitment to developing advanced organizational skills
Excellent interpersonal skills with ability to work well on a team
Commitment to on-going learning and willingness to participate in training
Ability to learn and understand Contract and Compliance protocols
Working knowledge of Microsoft Office
Ability to manage multiple requests and deadlines in a fast-paced environment
Strong communication and follow-up skills
U.S. Citizenship Required

Nice To Haves

4 Year post-secondary degree (Not required)
Inside sales experience (Not required)
Entry level certifications in OEM training programs.

Responsibilities

Provide daily operational support to Inside Sales Account Managers
Enter and maintain accurate customer, opportunity, and order data in RADAR
Build and prepare sales quotes based on approved pricing, terms, and product configurations
Request pricing from internal stakeholders and vendors as needed
Track pricing approvals and ensure quotes reflect the most current and accurate information
Coordinate with Sales, Finance, and other internal teams to resolve pricing or data discrepancies
Review quotes for completeness and accuracy prior to delivery to customers
Maintain organized records of quotes, pricing requests, and approvals
Assist with process improvements related to quoting, pricing, and data accuracy
Support a dedicated customer account list aligned with an Account Team.
Interpret information from various sources to support strategic decisions regarding product sourcing, product configurations, and basic competitive pricing analysis.
Present Red River’s core capabilities via phone or e-mail communication.
Other business duties as assigned