Sales Operations Business Analyst II

Full-time - Entry Level

Niles, IL

Computer and Electronic Product Manufacturing

About the position

The Sales Operations Analyst II at Shure plays a crucial role in driving the global launch and operational excellence of the company's digital product portfolio. This hands-on position involves collaborating with various teams to implement and support innovative solutions, ensuring efficient technology utilization and operational readiness for new product offerings.

Responsibilities

• Support the activation of the digital products roadmap globally and understand the digital transformation roadmap and related project plans.
• Administer and drive the effective use of Shure's digital technology stack, including order entry and licensing applications.
• Facilitate communication and cross-functional collaboration between business and IT teams responsible for digital product success.
• Provide hands-on project support including requirements refinement, testing, and beta programs.
• Ensure product launch and operational readiness for new and enhanced product offerings.
• Configure and set up product data required for revenue enablement.
• Identify opportunities to optimize systems to grow revenue, improve operational efficiency, and ensure outstanding customer experience.
• Analyze and provide performance reporting for KPIs related to operational effectiveness and customer satisfaction.
• Provide training as needed to sales and support teams to ensure compliance with ordering and license provisioning process.

Requirements

• Bachelor's degree in Business, Communication, Information Management, or a related field.
• Minimum 2 years of relevant experience with digital product or technology solutions.
• Strong analytical skills with the ability to articulate data to audiences of varying levels of knowledge and recommend next steps.
• Excellent communication skills, attention to detail, and multi-tasking abilities.
• Experience working with enterprise CRM and Digital Commerce platforms.
• Experience with SAP Hybris eCommerce and Salesforce applications is desired.

Nice-to-haves

• Understanding of the unique needs and challenges of B2B customers in the audio industry.
• Ability to act as the voice of the customer to ensure digital solutions meet and exceed customer expectations.

Benefits

• Retirement savings plans
• Generous paid time off programs
• Employee discounts
• Professional development opportunities
• Work-life balance initiatives
• Employee recognition programs
• Commuter benefits
• Employee assistance programs
• Volunteering/community involvement opportunities