About the position
In this high-impact role, the Sales Operations Analyst will be the primary operations support and business partner to our Strategic team. You will ultimately be an extension of the Global Revenue Operations team and as the Subject Matter Expert/Analyst of your business ensure the field operation has timely and efficient business support, analytics, tools, and processes to run effectively and efficiently. You will be a critical part of the entire sales team's success in driving strategy, growth, and business execution in our Strategic vertical as you collaborate across multiple functions - Sales Operations, Marketing, BI, Finance, Deal Desk, Customer Success/Renewals, Partner & Channels organization, etc. It is a multi-faceted role requiring multiple and competing tasks, timely and fast-paced deliverables, establishing priorities and field expectations, and owning projects/programs end-to-end. This individual must be extremely service-oriented with an ability to roll-up their sleeves each day to drive and influence data insights, action-oriented to get things done effectively, and motivated to improve outcomes every day.
Responsibilities
- Partner to the Strategic Leadership and sales organization requiring multiple stakeholder hats.
- Win the hearts and minds of Sales Leaders and other cross-functional partners through a customer centric 'get things done' and proactiveness.
- Support the business planning cycle including territory management design and maintenance, quota setting, compensation, splits and holds, capacity and modeling.
- Ensure quality of account, opportunity, and user object level in SFDC through reporting & CRM hygiene.
- Support the QBR and Business Management cycles to drive business insights, sales performance management, and course correction.
- Create & maintain reports and dashboards to support the Sales team across all stages of the sales funnel.
- Monitor, analyze, and recommend data trends, identify strengths & weaknesses in sales execution.
- Build, adopt, and deploy sales practices and related processes to drive further sales maturation.
- Provide general and ad hoc support to help grow and scale the sales organizations while maintaining policy and corporate governance.
Requirements
- 1-3 years operational capacity within Sales Operations, Business Operations, Sales Finance, or Management Consulting roles with preference in B2B Enterprise SaaS.
- Experience supporting sales teams directly.
- Experience working in high-growth rapidly changing organizations directly with multiple sales leader stakeholders and teams.
- Exceptional quantitative and advanced/power MS Excel user for advanced data modeling requirements.
- Highly experienced Salesforce CRM, CPQ, reporting & dashboards.
- Knowledge of Sales Stack (Clari, People.ai, ZI) and awareness of market intelligence tools for business development.
- Strong analytical skills, deep data/hierarchy/reporting relationships, and ability to synthesize large data sets into a cohesive story.
- Problem-solver, results driven, self-motivated, independent, strong communicator.
- Excellent verbal and written communication skills, and ability to present information to a variety of stakeholders and leadership.
- BA/BS Degree or global equivalent experience.
Nice-to-haves
- Experience with Anaplan or planning software, BI, and big data (e.g., SQL).
- Positive attitude, 'can do', and flexible when faced with fast-paced, complex challenges.
- Ability to work under tight deadlines and in heavy business cycle demands.
Benefits
- Health and wellness coverage: Medical, dental, and vision insurance.
- Disability coverage: Short-term and long-term disability.
- Life protection: Life insurance and Accidental Death & Dismemberment (AD&D).
- Flexible spending accounts for health care, and dependent care.
- 401(k) Savings and Investment Plan with company matching.
- Flexible vacation policy.
- 8 paid holidays annually.
- Sick leave.
- Paid parental leave.
- Employee Assistance Program (EAP) and Care Counselors.
- Voluntary benefits: Legal Assistance, Critical Illness, Accident, Hospital Indemnity and Pet Insurance options.
- Health Savings Account (HSA) with employer contribution.
