About the position
As a Sales Lead, you will be responsible for providing a welcoming space and remarkable experience to every member and first-time guest. A successful sales lead is someone who provides exceptional customer service and possesses a high emotional intelligence. This role is well suited for someone who is goal-oriented and self-driven. Orangetheory Fitness is a fast-paced, fun, and vibrant work environment.
Responsibilities
- Manages the lead funnel: following up with prospects who have expressed interest in trying Orangetheory, booking their first class, and providing them an exceptional first-time guest experience.
- Provides membership details based on Group Fitness Coaches’ prescription.
- Meet and exceed Key Performance Indicators.
- Generates leads, books appointments, membership/pack sales, additional revenue drivers.
- Answer member questions in a timely manner and navigate any concerns appropriately.
- Maintains brand compliance through following all OTF systems and procedures.
- Keeps the front desk organized and has the ability to prioritize tasks throughout their shift as necessary.
- Welcome members by name and take accurate class attendance.
- Create memorable member moments daily through celebrating birthdays, member anniversaries, and class milestones or personal records.
- Be well informed on all studio happenings: current promotions, fitness challenges, out-of-studio events, and all corporate initiatives/offerings.
- Must work well independently and take ownership of their individual contribution to the overall success of the studio and team.
- Assist with keeping the studio clean and organized.
Requirements
- 2 years customer service experience preferred.
- 1-3 years sales experience preferred.
- Comfortable working with new technology, smart phones, and computers.
- Must possess a growth mindset and have a passion for helping others.
- Possess a strong work ethic, operate with integrity and maintain a professional demeanor.
- Excellent verbal and written communication skills.
- Ability to multi-task and manage member questions or concerns.
Benefits
- 401(k) matching
- Competitive salary
- Dental insurance
- Employee discounts
- Flexible schedule
- Free uniforms
- Health insurance
- Opportunity for advancement
- Paid time off
- Training & development
- Vision insurance
- Wellness resources
