About the position
A pivotal leader responsible for driving sales growth and fostering a high-performing sales team. The role involves executing personnel and store sales initiatives to achieve revenue targets, while consistently upholding the company’s ethos of prioritizing people, optimizing processes, delivering exceptional products, and reinforcing the brand’s core values. This position plays a crucial role in elevating the store's sales performance and contributing to the overall company success and is held to the highest standards of ethics, integrity, and professionalism.
Responsibilities
- Achieve or surpass store and individual sales goals, annual operating benchmarks, and personal objectives.
- Promote In-home design program.
- Champion and role model the selling process by overseeing the interaction on sales floor and evaluating team performance.
- Provide coaching, training, and support to sales teams to improve sales techniques, strategies, and overall performance.
- Ensure staff deliver exceptional customer service, building long-term relationships that enhance customer loyalty and satisfaction.
- Build a motivated and cohesive team by recognizing achievements, addressing concerns, and promoting a culture that aligns with the company values.
- Recruit, train, and mentor staff to ensure they meet sales targets while fostering a positive work environment.
- Ensure the store and team consistently reflect the company’s brand image, values, and customer experience standards.
- Champion the delivery of a branded customer experience, ensuring that the store layout, product presentation, and employee interactions align with brand guidelines.
- Support company-wide marketing initiatives and promotions, ensuring they are executed correctly and in line with the brand's positioning.
- Resolve customer concerns and other issues that may interfere with efficient sales operations.
- Support planning and executing sales promotion and events.
- Collaborate with support teams to ensure flawless execution of operational excellence.
- Ensure proper execution of all existing and new systems and administrative procedures.
- Uphold brand visual standards in the store by ensuring cleanliness in employee and customer areas.
Requirements
- High School or GED Equivalent.
- 1-3 years in a business unit with a retail sales emphasis.
- Proficient in Microsoft Office 365.
- Financial understanding.
- Adept interpersonal communication.
- Analytical abilities.
- Goal orientation.
- Team management.
- Customer service.
Nice-to-haves
- Experience managing in a retail environment with a strong focus on sales.
- Strong business acumen.
- Advanced interpersonal skills.
- Communication skills & experience in building effective relationships.
Benefits
- Medical, Vision, Dental and Basic Life Insurance available.
- 401k retirement plan with company match of up to 6%.
- Paid time off includes: 9-11 paid holidays each year, two weeks’ prorated vacation as a new hire and either personal time (non-exempt only) or state mandated sick time.
