Sales Leader

Express Employment Professionals - Wyomissing, PA

Full-time - Entry Level

Wyomissing, PA

Administrative and Support Services

About the position

The Sales Leader at PHOENIX Retail, LLC is responsible for driving operations on the sales floor and in the stockroom, while also assisting in training associates to deliver exceptional in-store shopping experiences. This role focuses on maximizing sales potential, ensuring efficient store operations, and providing leadership in customer service and product management.

Responsibilities

• Assist in developing and motivating associates to maximize sales potential
• Provide in the moment coaching/training to store associates
• Partner with Store Management to provide feedback on associate performance
• Assist in training associates on store operations, product, policy, and procedures
• Execute action plans that optimize results
• Execute all aspects of daily store operations
• Ensure appropriate associate coverage to create a great customer experience
• Oversee and authorize the checkout experience
• Assist with merchandise flow, such as shipment, replenishment, omni-channel operations, in the store
• Monitor and analyze the customer service provided by team members
• Build an effective schedule with the right associate in the right place at the right time
• Promote and support an environment focused on delivering great in-store customer experiences
• Effectively resolve customer service issues to a positive outcome
• Lead and model the customer experience
• Display expert knowledge of product, company policies, promotions, loyalty programs
• Provide leadership and assistance with product launches, window changes, visual presentation standards, signage placement

Requirements

• High School or Equivalent education
• 1 year of retail experience
• Proficient in use of technology (iPad, registers)
• Meets defined availability criteria, including nights, weekends and non-business hours
• Meets physical requirements
• Ability to effectively communicate with customers, peers and supervisors
• Demonstrated sales accountability
• Demonstrated collaborative skills and ability to work well with a team
• Ability to multitask and handle multiple customers and/or processes at once

Nice-to-haves

• Previous retail experience preferred

Benefits

• Medical, pharmacy, dental and vision coverage
• 401(k) and Roth 401(k) with Company match
• Merchandise discount
• Paid Time Off
• Parental leave for new moms and dads