Hilton Grand Vacations - Las Vegas, NV
posted 11 days ago
About the position
As a Lead Sales Gallery Coordinator, you will be responsible for driving company success through performing the following tasks to the highest standards: * Exhibit friendly demeanor in all interactions with guests, management, and other staff members to set a positive environment for the Sales Executives. * Work at an equivalent level with other team leads by providing proficient leadership across all teams within the Support Services department to encourage cross team interaction as well as cross team leadership coverage and support. * Verify accuracy of invitation and attendance of guests for scheduled tours before contacting Sales Executive and Manager on point. * Provide the Sales Executive with general information regarding the tour guest while assigning appropriate sales presentation table and as needed assign Take Over Sales Closers (TO) and Vacation Introduction Program Agents (VIP) during the sales process. * Uploading and maintaining integrity of the tour rules and rotation while providing accurate and timely reporting of exception tour information processing. * Accurately prepare gifting receipts and gift vouchers while completing daily reconciliation of premiums, gifts and paperwork. * Responsible for presentation as well as preparing and maintaining the kitchen, self-service, galleries, kid room, and guest seating areas. * Responsible to follow the department's attendance policy including checking the sick call line and submitting accurate paperwork in a timely manner. * Participation in skills assessments for training and development will be required. * Responsible for conducting team meetings, staff training, handling customer concerns, updating policies and procedures, completing daily/monthly reports or other required paperwork and other miscellaneous tasks as needed by management.
Responsibilities
- Exhibit friendly demeanor in all interactions with guests, management, and other staff members to set a positive environment for the Sales Executives
- Work at an equivalent level with other team leads by providing proficient leadership across all teams within the Support Services department
- Verify accuracy of invitation and attendance of guests for scheduled tours before contacting Sales Executive and Manager on point
- Provide the Sales Executive with general information regarding the tour guest while assigning appropriate sales presentation table
- Assign Take Over Sales Closers (TO) and Vacation Introduction Program Agents (VIP) during the sales process as needed
- Upload and maintain integrity of the tour rules and rotation while providing accurate and timely reporting of exception tour information processing
- Accurately prepare gifting receipts and gift vouchers while completing daily reconciliation of premiums, gifts and paperwork
- Prepare and maintain the kitchen, self-service, galleries, kid room, and guest seating areas
- Follow the department's attendance policy including checking the sick call line and submitting accurate paperwork in a timely manner
- Participate in skills assessments for training and development
- Conduct team meetings, staff training, handle customer concerns, update policies and procedures, complete daily/monthly reports or other required paperwork and other miscellaneous tasks as needed by management
Requirements
- 1+ years of confirmed administrative/clerical duties in an office setting experience
- 1+ years of guest or customer service experience
- Ability to provide feedback to internal and external customers
- Proficiency (reading, writing, speaking) in English
- Able to work a flexible work schedule including night, weekends and holidays
- High school diploma or equivalent
Nice-to-haves
- 4+ years of administration in a professional office setting
- 2+ years or more in guest service in a branded hotel or in a customer service area
- Ability to support other teams through leadership, resolving conflict and complex issues
- BA/BS/Bachelor's degree
