JCPenney - Novi, MI

posted 14 days ago

Full-time - Entry Level
Novi, MI
General Merchandise Retailers

About the position

The Sales Floor Supervisor at JCPenney is responsible for driving customer service and achieving profitable sales growth by leading and engaging associates. This role involves managing merchandise standards, training staff, and overseeing various sales processes, including omnichannel operations. The supervisor plays a crucial role in team development and ensures that performance standards are consistently met.

Responsibilities

  • Directs customer service and sales activities in the store; resolves customer issues and concerns.
  • Models and holds team accountable for outstanding customer service.
  • Maximizes sales and service by ensuring staff is scheduled appropriately.
  • Manages merchandise standards through Put to Fixture, SET, and Visual process execution.
  • Maintains high merchandise presentation standards and leads the team in planning and execution of all merchandise and visual elements in the store.
  • Trains, mentors, and coaches associates on jcp.com processes and transaction procedures.
  • Manages all Ship from Store, Buy Online Pick Up In Store, and Curbside Pickup order processes.
  • Drives profitable sales growth in specialty businesses by leading and engaging associates.
  • Teaches, trains, and coaches associates; partners with management to source and hire store talent.
  • Consistently meets established performance standards, including shrink and safety initiatives.

Requirements

  • High School Diploma or equivalent required.
  • Experience in retail sales or customer service is preferred.
  • Strong leadership and team development skills.
  • Ability to manage multiple tasks and prioritize effectively.
  • Excellent communication and interpersonal skills.

Nice-to-haves

  • Experience with omnichannel retail operations.
  • Knowledge of visual merchandising standards.
  • Ability to analyze sales metrics and drive results.

Benefits

  • Medical, dental, and vision insurance coverage.
  • Term life insurance.
  • Paid vacation and holidays.
  • 401(k) plan with company match.
  • Employee discount on JCPenney merchandise.
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