Sales Floor Dept Supervisor - Inside Garden

Lowe's - Indianapolis, IN

Full-time - Entry Level

Indianapolis, IN

Building Material and Garden Equipment and Supplies Dealers

About the position

The Sales Floor Department Supervisor at Lowe's is responsible for leading a team of associates to ensure an exceptional customer experience in the store. This role involves coaching and training staff, managing performance, and overseeing both customer-facing and non-customer-facing activities. The supervisor also plays a key role in merchandising decisions, safety practices, and maintaining store operations, including the potential to open or close the store as needed.

Responsibilities

• Lead and enable a team of associates to deliver excellent customer service.
• Coach and train associates on best practices and customer engagement.
• Delegate tasks and follow up on daily responsibilities to ensure performance.
• Manage customer-facing activities such as greeting customers and closing sales.
• Oversee non-customer-facing activities including down stocking and inventory management.
• Conduct safety walks and report hazards to maintain a safe store environment.
• Communicate effectively with management regarding team performance and store issues.

Requirements

• High School Diploma or equivalent and 3 years of experience in a retail environment OR 5 years of experience in a retail environment.
• 1 year of experience in customer service.
• 1 year of experience supporting the unique needs of Pro customers (for Pro Department Supervisor).
• Experience providing direction or supervision to teams (with or without direct report responsibility).
• Experience supporting or participating in the process of training, mentoring and developing associates.
• Experience working cross-functionally.
• Experience using Microsoft Office Suite.
• Ability to obtain sales related licensure or registration as may be required by law.

Nice-to-haves

• 3 years of retail customer service experience.
• 3 years of experience supporting the unique needs of Pro customers (Pro Department Supervisor).
• Experience in a leadership role with direct report responsibility.
• Experience working in the home improvement retail sector.
• Experience working in a fast-paced, dynamic retail environment.
• Experience in key carrying role with manager-on-duty responsibilities.
• Experience using store computer systems (including but not limited to: Project Tool, Genesis, Sterling, M2O, Thin Client, etc.).

Benefits

• Health insurance
• 401k
• Paid time off
• Employee discounts
• Tuition reimbursement
• Professional development opportunities