Sales Floor Dept Supervisor - Hardware-Tools

Lowe's - Tampa, FL

Full-time - Entry Level

Tampa, FL

Building Material and Garden Equipment and Supplies Dealers

About the position

The Sales Floor Department Supervisor at Lowe's is responsible for leading a team of associates to ensure an exceptional customer experience in the store. This role involves coaching and training staff, managing performance, and overseeing both customer-facing and non-customer-facing activities. The supervisor also plays a key role in store safety and communicates effectively with management to address concerns and improve morale.

Responsibilities

• Lead and enable a team of associates to deliver excellent customer service.
• Coach and train associates on best practices and store policies.
• Delegate tasks and follow up on daily responsibilities.
• Manage performance and ensure adequate department coverage.
• Engage with customers to clarify needs and identify solutions.
• Monitor the use of store power equipment and coach employees on safe behaviors.
• Assist with down stocking, inventory management, and area recovery.
• Conduct safety walks and report hazards to maintain a safe store environment.
• Communicate upward to keep management informed of team concerns and morale.

Requirements

• High School Diploma or equivalent and 3 years of experience in a retail environment OR 5 years of experience in a retail environment.
• 1 year of experience in customer service.
• 1 year of experience supporting the unique needs of Pro customers (for Pro Department Supervisor).
• Experience providing direction or supervision to teams (with or without direct report responsibility).
• Experience supporting or participating in the process of training, mentoring and developing associates.
• Experience working cross-functionally.
• Experience using Microsoft Office Suite.
• Ability to obtain sales related licensure or registration as may be required by law.

Nice-to-haves

• 3 years of retail customer service experience.
• 3 years of experience supporting the unique needs of Pro customers (Pro Department Supervisor).
• Experience in a leadership role with direct report responsibility.
• Experience working in the home improvement retail sector.
• Experience working in a fast paced, dynamic retail environment.
• Experience in key carrying role with manager-on-duty responsibilities.
• Experience using store computer systems (including but not limited to: Project Tool, Genesis, Sterling, M2O, Thin Client, etc.).

Benefits

• Health insurance
• 401k plan
• Paid time off
• Employee discounts
• Tuition reimbursement
• Professional development opportunities