Lowe's - Franklin, TN
posted 30 days ago
Full-time - Entry Level
Franklin, TN
Building Material and Garden Equipment and Supplies Dealers
About the position
The Sales Floor Department Supervisor at Lowe's is responsible for leading a team of associates to deliver exceptional customer service while maintaining a well-stocked and safe store environment. This role involves coaching and training team members, managing performance, and ensuring adequate coverage in the department. The supervisor will also engage in customer-facing activities, oversee inventory management, and uphold store safety standards. Additionally, the supervisor may occasionally open or close the store and serve as the manager-on-duty.
Responsibilities
- Lead and enable a team of associates to deliver the best possible customer experience.
- Coach and train associates, delegating tasks and managing performance.
- Engage in customer-facing activities such as greeting customers and closing sales.
- Oversee non-customer-facing activities including down stocking and inventory management.
- Conduct safety walks and report hazards to ensure store safety.
- Communicate best practices to the team to inspire customer-focused behavior.
- Supervise associates in other departments as needed to meet store demands.
Requirements
- High School Diploma or equivalent and 3 years of experience in a retail environment OR 5 years of experience in a retail environment.
- 1 year of experience in customer service.
- 1 year of experience supporting the unique needs of Pro customers (for Pro Department Supervisor).
- Experience providing direction or supervision to teams (with or without direct report responsibility).
- Experience supporting or participating in the process of training, mentoring and developing associates.
- Experience working cross-functionally.
- Experience using Microsoft Office Suite.
- Ability to obtain sales related licensure or registration as may be required by law.
Nice-to-haves
- 3 years of retail customer service experience.
- 3 years of experience supporting the unique needs of Pro customers (Pro Department Supervisor).
- Experience in a leadership role with direct report responsibility.
- Experience working in the home improvement retail sector.
- Experience working in a fast-paced, dynamic retail environment.
- Experience in key carrying role with manager-on-duty responsibilities.
- Experience using store computer systems (including but not limited to: Project Tool, Genesis, Sterling, M2O, Thin Client, etc.).
Benefits
- Health insurance
- 401k plan
- Paid time off
- Employee discounts
- Tuition reimbursement
- Professional development opportunities
