Sales Experience Liaison

ON TOP OF THE WORLD COMMUNITIES LLC•Ocala, FL

1d•Onsite

About The Position

On Top of the World is a leader in the retirement community industry, both in recreational activities & amenities, and in the use of superior construction methods while building energy-efficient homes from our many floor plans. Job Summary/Overview At Colen Built Development, we stand for quality, value, and exceptional service. The Experience Liaison is a pivotal role dedicated to creating exceptional experiences for every guest while upholding our mission of service, human values, and sustainable development. As a part of our dynamic team, you will embody our world-class philosophy by ensuring positivity, professionalism, and meaningful engagement with all residents, visitors, and coworkers.

Requirements

High School Diploma or equivalent required
Previous customer service experience required
Must be able to read, write, and understand English and have strong verbal and written communication and listening skills
Extensive software skills, including Microsoft Office, and internet research abilities
Knowledge of sales and customer service best practices
Ability to operate a motor vehicle, including multiple passenger transit vans
Must have a high level of attention to detail, be able to read maps, and locate home sites
Must have time management skills and the ability to multitask
Must exhibit stress tolerance while maintaining a positive attitude
Ability to handle a varying amount of walk-in traffic, as well as a multi-line phone system
Ability to work effectively in a team setting and be able to efficiently meet deadlines
Must be energetic, driven, and focused on delivering a ‘world-class’ customer experience on every interaction, with the ability to establish rapport and cultivate relationships easily
Ability to solve problems, determine needs and achieve results without close supervision
Honesty and integrity
Self-starter and reliability
Inquisitive and detail-oriented
Positive attitude and a proactive approach to challenges.
Commitment to teamwork and collaboration with a focus on making others’ days brighter.
Enthusiasm for creating fun, energizing work environments.
Fully present and engaged in interactions with customers and colleagues.
Dedication to upholding the company’s mission and values

Nice To Haves

3+ years of experience in a similar position preferred
Previous experience in a home sales environment preferred
First Aid and CPR certification (company provides the training)

Responsibilities

Greet all visitors warmly and enthusiastically to ensure an excellent first impression.
Maintain a professional and positive demeanor with all residents, visitors, and co-workers.
Deliver world-class customer service with energy, professionalism, and a commitment to excellence.
Open and close the Welcome Centers and/or Model Center(s).
Register and check in guests using the assigned software.
Manage daily tasks, including traffic reports, emails, gate passes, and visitation updates.
Assist the Specialists with appointments, updates, reporting tasks, closing gift preparation, community tours, and buyer services.
Assist Property Management with guest registration, check-ins, key distribution and returns, recording payments, and submitting checks to accounting.
Assist the Discovery Stay program with check-ins and check-outs.
Perform administrative duties, including calendar updates, report emails, key and vehicle log management, and assemble marketing materials and publications as requested.
Maintain and restock the coffee bar and bake cookies.
Uphold cleanliness and organization in common areas and facilities.
Provide coverage and operational support at multiple Welcome Centers and or Model Centers.
Assist with developing, organizing, and executing special events.
Handle the pickup or delivery of supplies, marketing materials, or other items as directed.
Ensure all operational procedures comply with company safety standards.
Support management in maintaining accurate logs and documentation related to compliance and daily operations.
Perform additional administrative and support duties as assigned to ensure smooth operations.
Maintain a personal and professional commitment to achieving set goals.