Sales Engineer

Nikkiso Cryogenic Industries•Chicago, IL

7d•Hybrid

About The Position

Nikkiso Clean Energy & Industrial Gases is a leading provider of cryogenic pumps, heat exchangers, process systems, services, and solutions for the LNG and industrial gases industry. We are a subsidiary of Nikkiso Company Ltd, a leading industrial manufacturer headquartered in Tokyo, Japan, with over $1.5B in annual revenue, 8000 + employees worldwide, and publicly traded on the Tokyo Stock Exchange. Nikkiso Cryogenic Services (NCS) is an industry leader in the provision of services to the industrial gas and air separation industries, enhanced oil recovery operations, marine, clean energy, and alternative fuels markets. Boasting a vast portfolio of innovative solutions, cutting-edge technology, and expert services, the company stands tall as a go-to service provider for a wide range of clients. The company has carved a niche for itself in the market with its consistent delivery of top-tier services that are tailored to meet the specific needs of each industry. Our products have been instrumental in enabling customers to realize safer, greener, and more sustainable operations. From liquefied natural gas (LNG) systems to industrial gas equipment, every product is designed and manufactured with the utmost consideration for safety and environmental sustainability. Nikkiso Cryogenic Services is not just a leading service provider to a range of industries, but also a champion of safer, greener operations. Its products and services are designed to meet the dual objectives of operational efficiency and sustainability, helping clients achieve their goals while minimizing environmental impact. Why Join Nikkiso? At Nikkiso, you’ll be part of a global organization helping shape the future of clean energy, industrial gases, LNG, hydrogen, and cryogenic technologies. We offer the opportunity to work alongside industry experts, contribute to meaningful growth initiatives, and make a direct impact on customer success. Our culture values: Innovation Collaboration Customer Focus Safety Continuous Improvement Professional Growth Join us and become part of a team committed to delivering world-class solutions and service excellence across the globe.

Requirements

Bachelor’s degree in Engineering, Business Administration, Technical Sales, or a related field preferred; equivalent combination of education and relevant experience may be considered.
Technical degree, trade certification, or equivalent hands-on experience with industrial equipment, rotating equipment, cryogenic systems, pumps, compressors, or related mechanical systems may be acceptable in lieu of a bachelor’s degree.
Minimum of 3–5 years of experience in technical sales, sales engineering, business development, account management, field service, applications engineering, or a related customer-facing technical role.
Experience selling or supporting aftermarket services, repairs, maintenance, upgrades, spare parts, service agreements, or technical solutions in an industrial, manufacturing, energy, LNG, industrial gas, or rotating equipment environment preferred.
Demonstrated ability to build and maintain strong customer relationships, identify customer needs, and develop business opportunities within an assigned region or territory.
Proven ability to meet or exceed sales goals, manage a sales pipeline, support proposal development, and close business opportunities.
Experience conducting customer visits, site assessments, technical discussions, sales presentations, and commercial follow-up with customers.
Working knowledge of CRM systems, sales forecasting, opportunity tracking, and customer account management required; Salesforce experience preferred.
Ability to understand technical product and service offerings and translate customer needs into practical commercial and technical solutions.
Experience collaborating with operations, field service, engineering, proposal, product management, and customer service teams to support customer requirements and business objectives.
Strong written and verbal communication skills, including the ability to present technical and commercial information clearly to customers and internal stakeholders.
Ability and willingness to travel significantly within the assigned region to support customer engagement, business development, and sales growth objectives.
Stand, walk, sit, talk, hear, type, and write.
Reach with hands and arms, bend, stand on a stool or climb, and use fingers and hands to feel objects, tools, or controls.
Use standard office equipment such as computers, smart phones, printers, photocopiers, etc.
Lift files and open desk drawers and filing cabinets.

Nice To Haves

Continued education or training in technical sales, customer relationship management, negotiation, industrial safety, or project management is preferred.

Responsibilities

Develop, maintain, and strengthen long-term relationships with customers within the assigned region to support customer retention, satisfaction, and revenue growth.
Identify, qualify, and pursue new business opportunities within the assigned territory, including aftermarket services, repairs, upgrades, parts, service agreements, and technical solutions.
Serve as commercial point of contact for customers, helping assess needs and recommend appropriate products, services, and solutions.
Manage regional sales activities, including prospecting, customer visits, opportunity development, quote follow-up, and sales pipeline management.
Conduct regular customer site visits to understand installed equipment, operating conditions, service needs, and potential growth opportunities.
Develop and execute territory plans that align with regional sales goals, market priorities, and overall business strategy.
Collaborate with proposal managers, operations, engineering, product management, and field service teams to develop accurate, competitive, and customer-focused proposals.
Provide technical input and customer requirements to internal teams to support the preparation of quotations, scopes of work, pricing, and service recommendations.
Maintain current knowledge of company products, services, applications, and technical capabilities to effectively communicate value to customers.
Monitor customer needs, market trends, competitor activity, and regional business conditions to identify risks, opportunities, and areas for growth.
Use CRM tools to maintain accurate records of customer interactions, opportunities, forecasts, pipeline activity, installed base information, and sales progress.
Prepare and deliver sales presentations, technical discussions, and business proposals to customers, highlighting the value, benefits, and differentiators of NCS offerings.
Support contract and commercial negotiations with customers, including scope clarification, pricing discussions, terms review, and resolution of open commercial items.
Partner with operations and field service teams to support successful execution of sold work and ensure customer expectations are clearly communicated and understood.
Proactively follow up on customer issues, service concerns, delivery commitments, and technical questions to support timely resolution and customer satisfaction.
Represent the company at customer meetings, industry events, trade shows, technical seminars, and other business development activities as needed.
Promote a culture of world-class customer service, professionalism, safety, dependability, and accountability in all customer and internal interactions.
Complete required safety training, follow company safety policies, and wear approved PPE when visiting customer sites, workshops, production facilities, or field service locations.
Other duties as assigned.