Senior Sales Engineer
About The Position
Replicant is seeking a Sales Engineer to join their Presales team. This role involves learning to build AI Agents and prototype customer service use-cases for demonstrations to potential prospects, aiming to tell compelling stories and secure new business opportunities. The company is experiencing significant growth, with a 3x team expansion, 4x revenue increase, and recognition as a top enterprise AI company. They serve Fortune 500 customers, handle millions of AI calls monthly, and are expanding globally. The ideal candidate will have a background in computer science, management information systems, or technical sales, with strong communication skills and the ability to interface with existing customer service technologies to develop solutions for prospects. This position will collaborate with the Account Executive throughout the presales process.
Requirements
- 5+ years in a Solutions Engineering or similar customer-facing technical role
- Curiosity about AI and some experience with prompt engineering (formal or self-taught)
- Familiarity with APIs and authentication methods (e.g., REST, OAuth 2.0)
- Clear written and verbal communication, with an ability to tailor your message
- A collaborative, get-things-done mindset
- A degree in Computer Science, Information Systems, or equivalent experience—what matters most is your ability to learn and deliver
Nice To Haves
- Experience with tools like Salesforce, Zendesk, or working in/with call centers
Responsibilities
- Work closely with the sales team to gather customer requirements
- Own the technical side of the sales process
- Identify technology trends in industry verticals
- Use visualization tools to illustrate AI Agent design, integration points, dataflow, and more
- Review and write API specifications for internal and external stakeholders
- Design and refine conversational AI agents by crafting, testing, and iterating on prompts to optimize performance, tone, and resolution quality
- Lead hands-on trials with prospects, using their call center data to demonstrate the value of Replicant’s platform
- Analyze conversational data to uncover trends, insights, and areas for automation or improvement
- Translate findings into clear narratives that resonate with business and technical stakeholders
- Collaborate cross-functionally with sales, product, and engineering teams to ensure trial success and stakeholder alignment
- Attend customer meetings and provide technical support to the Account Executives
Benefits
- In-person connection that counts: company-wide offsites and smaller team gatherings designed to make remote work feel personal
- Tech & learning stipend: Conferences, books, courses — interested? We’ll fund them
- Remote by design: We’re distributed — no guilt about life events, we trust you to manage your calendar
- Health & wellness: Flexible vacations, paid sabbatical after 5 years, comprehensive benefits, plus a stipend to support your physical and mental well-being
- Compensation that matches your impact: competitive salaries in the company you’re helping to build
- Equity with upside: We believe in shared ownership—You’ll own a real piece of a fast-growing AI company
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
Associate degree
