Sales Engineer, IRE

Enseo, LLC•Plano, TX

13d•$110,000 - $120,000•Remote

About The Position

The Sales Engineer, In-Room Entertainment (IRE) is the technical bridge between Enseo’s IRE platform and its hospitality clients across the full spectrum of property infrastructure. Most hotels still operate on legacy RF/coax distribution, while newer and renovated properties run multicast IPTV over IP networks; both are equally common in the installed base. This role owns the full in-room entertainment ecosystem from the headend through the guest room screen, covering streaming platforms, content delivery, casting, interactive TV applications, multicast IPTV distribution, hospitality TV control and configuration, and the coaxial plant infrastructure that serves a large share of properties today. Working alongside the sales team, this individual assesses existing property infrastructure, designs the right mix of RF, IP, or hybrid solutions, and translates complex technical capabilities into compelling business outcomes for hotel operators, ownership groups, and brand stakeholders.

Requirements

Strong understanding of multicast IPTV delivery including UDP multicast, IGMP snooping and querier behavior, VLAN segmentation, and multicast-aware network design
Strong understanding of RF/coax plant design and operation including QAM modulation, signal levels (dBmV), tilt and balance, splitter and tap cascades, amplifiers, and end-of-line performance
Strong understanding of hospitality TV control and configuration including commercial display protocols, channel mapping, cloning, firmware management, and brand-required guest UI behavior
Working knowledge of commercial content encryption (Pro:Idiom) and how it affects display compatibility and channel lineup decisions
Strong understanding of streaming platforms (SVOD, AVOD, FAST), content licensing models, and DRM requirements in commercial/hospitality environments
Working knowledge of hotel technology stacks including PMS integrations, set-top box and smart TV ecosystems, casting protocols (Chromecast, AirPlay, Miracast)
Understanding of network infrastructure requirements that support reliable IP-based IRE delivery (bandwidth planning, VLAN segmentation, multicast, QoS)
Familiarity with hospitality analytics including occupancy data, RevPAR, per-room revenue, and how IRE features connect to those metrics
Exceptional ability to translate technical architecture into clear ROI narratives for both technical and non-technical hotel stakeholders
Skilled at uncovering guest experience goals and operator revenue objectives, then designing solutions that address both
Adept at identifying integration challenges, particularly in mixed-infrastructure properties, and proposing practical, scalable solutions within client budget and timeline constraints
Strong project management instincts; comfortable managing multiple opportunities across brands and ownership groups simultaneously
Works fluidly across sales, product, operations, and external partners to deliver seamless client outcomes
Bachelor’s degree in Engineering, Computer Science, Business, or a related field, or equivalent professional experience
Five or more years in a technical pre-sales, solutions engineering, or hospitality technology role
Demonstrated experience with in-room entertainment systems, streaming platform deployments, or hospitality AV/technology solutions
Hands-on experience with RF/coax distribution plants in hospitality, MDU, or cable/MSO environments including headend design, signal validation, and channel plan management
Hands-on experience with multicast IPTV delivery including IGMP behavior, multicast routing, and network-level troubleshooting
Familiarity with hospitality operations, revenue management, and guest experience strategy

Nice To Haves

Background in cable MSO, hospitality RF distribution, or commercial AV with direct RF/coax responsibility
SCTE certifications (BPI, BTS, or equivalent) or vendor certifications in RF distribution and headend equipment
Hands-on experience with signal analyzers, sweep equipment, and field test instrumentation
Hands-on experience with streaming platform partner programs or commercial content licensing agreements
Background in hotel revenue strategy, digital advertising, or loyalty program integrations

Responsibilities

Serve as the primary technical resource for IRE opportunities spanning streaming integrations, casting solutions, multicast IPTV, VOD, interactive guest-facing applications, hospitality TV control and configuration, and RF/coax plant infrastructure
Design and propose customized IRE solutions appropriate to the property’s existing infrastructure, brand standards, budget, and operator ROI goals; recommend pure IP, hybrid RF/IP, or RF-upgrade approaches as conditions warrant
Assess existing RF/coax plants including headend topology, signal levels, QAM modulation, amplifier and splitter cascades, and set-top box ecosystems to determine fit for service expansion or replacement
Deliver compelling technical demonstrations, proof-of-concept walkthroughs, and platform showcases tailored to hotel decision-makers
Develop and present ROI models showing how IRE features (upsell content, advertising, loyalty integrations) drive ancillary revenue per occupied room
Assist in the preparation of sales proposals, RFP responses, statements of work, and contracts
Partner with sales executives to qualify IRE opportunities and identify key business drivers for each property or brand
Conduct on-site assessments and technical discovery covering AV infrastructure, RF/coax plant condition, headend equipment, IDF/MDF buildouts, PMS/POS integrations, and existing in-room hardware
Perform RF signal validation activities at the headend and representative guest rooms including signal level readings, channel plan verification, and identification of plant deficiencies
Build trusted advisor relationships with IT directors, hotel GMs, revenue managers, and ownership groups by translating technical capabilities into guest experience and financial outcomes
Support customer onboarding, training, and post-deployment reviews to ensure adoption, satisfaction, and expansion opportunities
Maintain deep working knowledge of Enseo’s IRE platform including content aggregation, platform UI/UX, casting, DRM, advertising tools, and analytics dashboards
Maintain working knowledge of multicast IPTV delivery including UDP multicast, IGMP snooping/querier, multicast-aware switching, and end-to-end stream validation
Maintain working knowledge of RF/coax distribution including signal levels, channel mapping, signal tilt and balance, and headend equipment from major manufacturers
Maintain working knowledge of hospitality TV control and configuration including commercial display protocols, channel lineup management, cloning workflows, and brand-required guest UI behavior
Stay current on streaming platform policies, hospitality content licensing, commercial encryption standards (Pro:Idiom and equivalent), device ecosystems (smart TVs, set-top boxes), and guest entertainment trends
Act as a liaison to external vendors across the IRE ecosystem (streaming platforms, TV manufacturers, headend equipment vendors, middleware providers) to resolve integration challenges and expand solution capabilities
Collaborate with the product and architecture teams to surface customer requirements that inform the IRE technology roadmap
Work in close alignment with the HSIA and RF Sales Engineering teams to ensure IRE, network, and RF distribution are designed as a cohesive, integrated guest experience
Coordinate with Installations & Delivery on site-specific requirements and pre-install validation, particularly where existing plant condition affects scope or labor estimates
Contribute to internal enablement by developing technical collateral, battle cards, competitive analyses, and sales playbooks for the IRE product suite
Participate in industry events, brand conferences, and trade shows as an IRE subject matter expert
Perform additional duties as assigned