SALES DIGITAL OPS ANALYST Job Details | Gerdau

Gerdau Ameristeel - Tampa, FL

Full-time - Entry Level

Tampa, FL

Primary Metal Manufacturing

About the position

In this role, you will be responsible for the administration, business process mapping, testing and analysis to support resolution in relation to digital tools that are critical to our organization's sales processes. The ideal candidate will have a strong technical background, a keen eye for process improvement, and the ability to bridge the gap between technology and sales processes. The Sales Digital Operations Analyst will be responsible for ensuring the sales team has proper set up within various platforms, as well as customers within the customer portal. The Analyst will work cross-functionally with various teams and play a key role in documenting requirements and user needs for new features as well as testing new features/functionality within the various sale's digital portfolio. The analyst may assist with feature training on an as needed basis.

Responsibilities

• Administer and maintain a suite of digital tools critical to the sales processes, including user access, set up, permissions, and support onboarding new customers and internal users.
• Work cross-functionally with Product Owner/s and business to understand feature requirements and document the process/requirement/data flow as-is/future state to support feature development.
• Provide training to end-users on the effective use of digital tools and updated processes, offering ongoing support to address user inquiries and troubleshoot issues.
• Work with the Data and IT Teams to ensure new and existing features populate all necessary data to support planned KPIs, generating and analyzing reports on digital tool usage and process performance.
• Monitor the performance of digital tools and processes, identifying opportunities for refinement and implementing enhancements to improve overall workflow efficiency.
• Collaborate with Product Owner, Digital Squads, sales users, IT, and external vendors to ensure alignment between tools and business processes.

Requirements

• Bachelor's degree in business, finance or a related area.
• 2-5 years of experience in business intelligence, data analysis, marketing analytics or related analytical roles preferred.
• Experience in process documentation and business requirements gathering.
• Experience with SAP and sales processes.
• Analytical mindset with a keen eye for detail and accuracy.
• Strong analytical and problem-solving skills with the ability to translate data into actionable insights.
• Excellent communication and collaboration skills with the ability to work with cross-functional teams.
• Proficient with common programs (such as PowerPoint, Word and Excel), RPA technology (Robotic Process Automation).
• Basic data/sql skills are ideal.
• Time management, critical thinking and problem-solving skills are required.
• Strong organizational skills, customer focus, and the ability to work creatively and analytically to solve day-to-day problems.
• Proven ability to establish and maintain strong, positive relationships with commercial and operations teams.

Nice-to-haves

• Prior knowledge and experience in manufacturing, steel or steel using industries preferred.