Sales Development Representative - USA

parcelLab•Boston, MA

5h•Remote

About The Position

At parcelLab, we’re reshaping how the world’s leading brands manage the post-purchase experience. Our Post-Purchase Customer Experience platform helps companies like True Classics, Chico’s, YETI, Caraway Home, See's Candies, and others turn operational complexity into powerful customer moments - driving loyalty, retention, and revenue. As we scale across the US, we’re looking for driven, curious, and customer-obsessed people to join our journey. The Role: As a Sales Development Representative (SDR), you’ll be on the front lines of our US growth engine, identifying, engaging, and qualifying potential customers for our sales team. You’ll be a key driver of new pipeline by crafting highly personalised outreach, sparking meaningful conversations, and uncovering business pain we can solve. This is an opportunity to be part of a high-performance team, learn from experienced SaaS sales leaders, and grow your career in a fast-paced, international scale-up environment.

Requirements

1–2 years in a B2B SaaS sales development or lead generation role (or equivalent sales experience)
High energy, resilience, and drive, you don’t shy away from rejection and bounce back fast
You’re not afraid to pick up the phone, send a video, or drop a voice note - you go beyond templates and think creatively about how to cut through the noise
Strong communication skills with the ability to tailor your message across different personas and platforms
Curious and commercially minded - you love learning about new industries and uncovering real business pain
Comfortable working autonomously in a remote-first, fast-paced environment
Experience using Salesforce (or similar CRM), LinkedIn Sales Navigator, and modern sales tools
Must be based on the East Coast
Expected to attend conferences and office off-sites

Nice To Haves

If you have experience in Retail, Ecommerce, or MarTech
A technical mindset or strong interest in digital transformation
Experience working in a fast-paced start-up or scale-up environment

Responsibilities

Prospect into target accounts using a combination of email, cold calls, video, and social selling (LinkedIn)
Own the early-stage sales funnel: research, outreach, qualification, and handoff
Engage C-level and senior stakeholders across Ecommerce, CX, Operations, Logistics, and IT
Identify pain points and spark curiosity by communicating clear, relevant value aligned to the prospect's challenges
Collaborate with the Sales and Marketing teams on messaging, campaign ideas, and feedback loops
Maintain accurate records and activity data in Salesforce and other tools
Consistently meet or exceed monthly KPIs (meetings booked, opportunities generated)

Benefits

Be part of a fast-growing SaaS company backed by strong investors and global brands
Learn from a world-class sales team and progress your career in a high-impact role
Competitive compensation and commission structure
Remote-first culture with flexible work environment
Collaborative, inclusive, and ambitious culture
Plenty of room for your own ideas...space to try, fail and learn!
Comprehensive 30-60-90 day onboarding plan in place from the very first day to help you integrate seamlessly with the rest of the company and understand new responsibilities
Equipped with the latest MacBook or PC, as a digital-first company, you choose whether to work entirely from home, in one of our offices or a mix that suits you. Not close to one of our offices No problem! Find yourself a co-working space instead, and we’ll help cover the costs
Career development opportunities, including our Leadership Development Program and our Mentorship Program, as well as online language courses and available budgets for further training
Stay grounded with our free meditation, mindfulness and coaching sessions via our mental wellbeing platform TELUS.health
Regular company retreats, parcelLab events (in-person and online), local and regional meet-ups, as well as team off-sites
Be part of a motivated, diverse and international team made up of over 25 different nationalities; and with a great rating for company culture and employee experience on Glassdoor, you’ll love working here!