Sales & Business Operations Manager

My Senior Health Plan - Nashville, TN

Full-time - Mid Level

Nashville, TN

About the position

The Sales & Business Operations Manager will oversee and optimize sales and business processes within a Healthcare/Medicare company, ensuring operational efficiency and effectiveness. This strategic role requires a results-oriented leader with a strong background in sales and business operations, particularly in the Medicare landscape. The position involves managing cross-functional teams, implementing process improvements, and driving organizational success.

Responsibilities

• Develop and implement sales strategies and optimize sales technology including CRM.
• Monitor sales performance and maintain a solid understanding of the lead generation funnel.
• Develop and execute strategies to improve business operations and enhance productivity.
• Oversee call center operations, ensuring high levels of customer service.
• Identify inefficiencies and lead initiatives to streamline operations.
• Manage and support a team of operational staff, promoting collaboration and high performance.
• Establish and monitor key performance indicators (KPIs) to assess operational effectiveness.
• Oversee the budgeting process and resource allocation.
• Collaborate with departments such as Finance, Marketing, Human Resources, Sales, and Customer Service.
• Ensure operational activities adhere to industry regulations and company policies.
• Prepare and present reports on operational performance and strategic initiatives.

Requirements

• Bachelor's degree in business administration, Operations Management, or a related field, or equivalent work experience.
• At least 5 years of experience in sales and business operations management, preferably in the health or financial services industry.
• Strong leadership and team management capabilities.
• Proven ability to drive process improvements and operational efficiency.
• Excellent analytical and problem-solving skills.
• Proficiency with project management tools and business operations software.
• Outstanding communication and interpersonal skills.
• 2+ years of experience in Medicare.
• 2+ years of experience in the healthcare industry.
• Expert knowledge in CRM or Salesforce.

Nice-to-haves

• Understanding of regulatory requirements and compliance standards in the health and financial sectors.

Benefits

• Health insurance
• Retirement plan
• Career advancement opportunities
• Comprehensive benefits package including health insurance and retirement plans.