PT Deli Bakery Sales Associate

Ahold Delhaize•Odenton, MD

3d•Onsite

About The Position

The primary purpose of this role is to provide quality customer service within the Deli Bakery Department. The Sales Associate is responsible for maintaining standards in accordance with the standard practice manual, maximizing sales through excellent customer service, and minimizing shrink through proper utilization of standard practice. This role involves maintaining an atmosphere of enthusiastic customer awareness with primary emphasis on fast, friendly, and accurate customer service to create a positive shopping experience. The associate will also follow all technical manuals for product processing and label placement, ensure proper ordering, receiving, preparation, conditioning, and displaying of merchandise, and maintain department sanitation, equipment cleanliness, and proper food handling/preparation. They will utilize company tools such as the average cost inventory system (ACIS) and ordering (CAO), and must have a complete understanding of and adherence to company guidelines, policies, and standard practice, including Food Safety and Workplace Safety guidelines. The associate is expected to observe and correct unsafe conditions, report all accidents, ensure compliance with regulations, wear the company uniform, and complete required training.

Requirements

High school graduate or equivalent preferred
Excellent interpersonal, organizational, communication and customer service skills
Ability and willingness to learn multiple tasks and technical requirements of the job
Ability to use technical information to solve problems
Must meet minimum age requirements to perform specific job functions
Must be able to meet the physical requirements of the position, with or without reasonable accommodations
Ability to use computers and other communication systems required to perform job functions
Perform repetitive hand and arm motions
Bend and lift products weighing up to 15 lbs. continuously, 25 lbs. frequently, and 50 lbs. on occasion
Pull or push up to 75 lbs. on occasion
Stand 100% of the time, frequently walking short distances
Be able to handle a variety of substances associated with cleaning and packaging materials
Frequent reaching and grasping at waist level: occasionally above shoulder or below waist level
Meet established volume activity standards for the position
Tolerate working in extreme hot/cold temperatures for up to 20 minutes at a time

Responsibilities

Maintain an atmosphere of enthusiastic customer awareness with primary emphasis on fast, friendly, and accurate customer service to create a positive shopping experience
Be courteous and helpful to other associates
Follow all technical manuals for processing of product, label placement, etc.
Ensure that ordering, receiving, preparation, conditioning and displaying of merchandise is done in accordance with policies and guidelines
Ensure proper sanitation of department, equipment and proper food handling/preparation
Understand and use company tools such as; average cost inventory system (ACIS) and ordering (CAO)
Maintain a complete understanding of and adherence to company guidelines, policies and standard practice
Understand and follow Food Safety and Workplace Safety guidelines and procedures
Observe and correct all unsafe conditions that could cause associate or customer accidents
Report all associate and customer accidents in accordance with established Food Lion procedures to the Manager on Duty
Ensure compliance with local, state and federal regulations
Wear the Food Lion uniform, complete with name badge, when on duty, has a neat and clean appearance while adhering to the Food Lion dress code
Successfully complete Computer Based Training (CBT), Training Packet and Training Aid courses
Perform all other duties as assigned