Sales Associate - Keyholder

National Vision - Phoenix, AZ

Phoenix, AZ

Health and Personal Care Retailers

About the position

The position involves providing exceptional customer service and ensuring that the store meets National Vision's sales objectives. The role requires maintaining a clean and organized store environment, managing inventory, and overseeing the sales floor operations. Additionally, the position includes assisting customers with eyeglasses and contact lenses, handling customer service complaints, and ensuring compliance with company policies and procedures.

Responsibilities

• Greet customers in a friendly manner and ensure high quality customer service.
• Meet National Vision's sales objectives.
• Maintain awareness of same day service using 'Ready When Promised' production board.
• Ensure customers receive quality products in a timely manner.
• Assist with answering phones efficiently in accordance with National Vision telephone protocol.
• Ensure all customer service complaints are handled effectively and efficiently.
• Review reasons for redos and implement practices to correct. Ensure quality standards are met.
• Check on status and notify customers when orders are in or of any delays.
• Ensure all intra-web functions are done daily including cancelled job status, backorder list and problem jobs.
• Assist with dispensing eyeglasses and contact lenses to customers, if permitted by state law.
• Perform insertion and removal training of contact lens as directed by management and permitted by state law.
• Ensure store cleanliness policies are adhered to at all times.
• Complete inventory count and replenish stock as necessary.
• Ensure all visual merchandising is implemented and maintained.
• Ensure that the eyeglass department is kept clean and organized at all times.
• Ensure that inventory control and loss prevention procedures are followed at all times.
• Oversees the sales floor and timely opens and closes store following proper procedures.
• Ensures bank deposits and cash handling transactions are in compliance with National Vision procedures and policies.
• Leads associates so that they complete tasks in a time-efficient manner.
• Acts as point of contact to address customer service issues, maintenance and vendor problems.
• Ensures compliance to all store and corporate policies and procedures.