Sales Associate - Guest Experience Specialist

Bob's Discount Furniture - Toledo, OH

Full-time - Entry Level

Toledo, OH

Furniture, Home Furnishings, Electronics, and Appliance Retailers

About the position

The primary function of a Retail Guest Experience Specialist is to represent Bob's Discount Furniture and its products with honesty and integrity while guiding the customer through the sales process. The goal is to establish good rapport with all customers to create generational business.

Responsibilities

• Be consistently positive, enthusiastic and respectful in all interactions with customers and co-workers.
• Accurately and honestly represent all Company policies, products and services, to reach quantitative goals and to sell 'BOB'S WAY'.
• Involve the Retail Assistant Manager in the sales process to help overcome customer objections and assist with closing the sale.
• Be receptive to and work with Store Management to improve sales performance through increased closing ratio, increased average ticket sale, one on ones and repeat business.
• Be accountable for performance through the Minimum Standards program.
• Attend and constructively participate in all scheduled meetings, workshops and other training sessions.
• Contribute to the on-going effort to maintain your store's appearance at the highest level.
• Arrive at work on scheduled days, on time and work scheduled shift.
• Arrive at work prepared and in professional attire, equipped with calculator, tape measure and name tag.
• Stay well informed about Bob's products, pricing, policies and advertising campaigns.
• Know the competition, their pricing, construction, delivery policies, giveaways, and financing programs.
• Build Your Own Business. Track all open orders through BOBBOOST and continuously communicate status with customers.

Requirements

• Solid product knowledge of all lines of furniture and accessories.
• Full understanding and competence on BOBBOOST.
• Excellent presentation skills.
• Excellent verbal and listening skills.
• Strong interpersonal and human relations skills.
• Proven analytical and problem solving skills.
• Ability to use sound judgment and decision making.
• Ability to listen to and understand information and ideas presented through spoken words and sentences.
• Ability to read and understand information and ideas presented in writing.
• Good coordination skills.
• Excellent prospecting and selling skills.

Nice-to-haves

• Retail background.
• Sales experience.

Benefits

• Nationally provided Medical, Dental and Vision Insurance.
• Paid Vacation, Personal Days, Sick Days, Holidays, work anniversary and your Birthday.
• 401(k) Profit Sharing Plan with a Generous Company match.
• Pet Insurance.
• Employer-paid basic Life Insurance, with the option to add Voluntary Life Insurance.
• Financial Planning, Voluntary Legal Benefits and Wellness Plans.
• Generous Employee Discount starting on your 1st day.
• Additional Employee Discounts through the 'Hays Perks discount program'.