Sales and Support Representative

Advanced Technology Services•Peoria, IL

5d•$45,623 - $60,830•Onsite

About The Position

Founded in 1985, ATS is a company with a presence in the United States, Mexico and the United Kingdom. We are professionals in Industrial Maintenance and we make factories run better. Fundada en 1985, ATS es una empresa con presencia en los Estados Unidos, México y el Reino Unido. Somos profesionales en mantenimiento industrial y hacemos que las fábricas funcionen mejor.

Requirements

Associates Degree from a two-year college or technical institution and three to five years of related experience and/or training or equivalent combination of education and experience.
Must have the ability to learn and use sophisticated computer software.
Must possess effective communications and client relationship skills.

Responsibilities

Listens and responds to customer questions and probes for customer needs via telephone and e-mail applying product knowledge to help customers with routine and emergency situations.
Works with Sales Executives and computes price of services, discount and shipping charges. Initiates purchase requisitions.
Follows up on quotes, parts exchanges and orders to ensure delivery by specified dates
Tracks defects and customer calls; receives and follows up on customer complaints. Reports customer complaints and uses problem solving skills to reduce defects to customers.
Informs customer of unit prices, shipping date, anticipated delays, and any additional information needed by customer.
Attains knowledge of customer contracts and manages a key customer account.
Develops and maintains customer’s profile within database including contact information, billing and shipping information, and discount structure.
Prepares reports for Sales Account Managers and management, as required.
Builds extensive knowledge of repair capabilities and overall services offered by business.
Assist Department Manager in cross training and mentoring employees.
Provides suggestions for process and system improvements and work through implementation and testing.
Builds customer volumes and sales by cross selling and up selling alternative solutions.